At WeWork Argentina, I led the Member Experience team across 6 buildings and 10,000+ members, setting service standards and handling requests and escalations. I also built the Alternative Revenue department from scratch, which increased revenue by 12%.
At Aerolab, I led an NPS program that lifted client retention to 81% and satisfaction to 88%. More recently, I’ve coordinated day-to-day operations remotely at CRAFTSMAN+, built contract-tracking automations, and kept leadership KPI reporting on track.

