Open to opportunities

Xolani Khanyile

@xolanikhanyile

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Dynamic Customer Support Professional with 5+ years of experience.

South Africa

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What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and fosters a collaborative team environment.

I am a dynamic and results-driven Customer Support Professional with over 5 years of experience in contact centre operations. My expertise lies in delivering exceptional customer experiences across various channels, including phone, email, live chat, and social media. I am adept at resolving complex issues efficiently, leveraging my strong problem-solving and critical-thinking skills to drive customer satisfaction and retention.

Throughout my career, I have been recognized for my strong communication skills and a customer-first approach, excelling in fast-paced environments. I have a proven track record of optimizing workflows and enhancing support efficiency using leading CRM platforms such as Gorgias, Zendesk, HubSpot, Dixa, and Zoho. I thrive on turning challenges into solutions, ensuring seamless customer interactions and operational excellence.

Experience

Work history, roles, and key accomplishments

Customer Wellbeing Executive

Healf

Aug 2024 - Present (11 months)

Provided expert guidance on Healf's wellbeing offerings, ensuring a seamless and personalised customer experience. Assisted with order processing, tracking, and resolving customer concerns efficiently and empathetically.

Customer Support Product Knowledge Order Management Process Improvement

Customer Support Representative

Gorgias

Jan 2024 - Present (1 year 6 months)

Delivered exceptional customer service by addressing inquiries and resolving issues in a timely manner. Utilized product knowledge to provide tailored recommendations, enhancing the customer experience.

Customer Service Product Knowledge Customer Feedback Cross Functional Collaboration

Customer Support Representative

PayFlex

Jun 2022 - Present (3 years 1 month)

Handled inquiries about payment processing, refunds, chargebacks, and failed transactions. Assisted customers with account setup, verification, and compliance requirements.

Payment Processing Dispute Resolution Account Management

Financial Advisor

Old Mutual

Feb 2022 - Present (3 years 5 months)

Spearheaded insurance sales as a Financial Advisor, consistently surpassing quarterly targets through strategic territory management and task prioritization. Excelled in data capture and client information management, ensuring accuracy and efficiency in record-keeping.

Financial Advisory Sales Client Management

Customer Support Representative

CSS Solutions

Apr 2020 - Present (5 years 3 months)

Efficiently addressed customer inquiries regarding mortgage applications, loan statuses, and payment details. Resolved customer issues promptly, ensuring professional and satisfactory outcomes.

Loan Processing

Education

Degrees, certifications, and relevant coursework

UNISA

Diploma, Information & Technology

2025 -

Currently pursuing a Diploma in Information & Technology at UNISA, focusing on foundational concepts and practical applications within the IT field. This program is enhancing my technical skills and understanding of modern information systems.