Xolani Khanyile

Provided expert guidance on Healf's wellbeing offerings, ensuring a seamless and personalised customer experience. Assisted with order processing, tracking, and resolving customer concerns efficiently and empathetically.

Delivered exceptional customer service by addressing inquiries and resolving issues in a timely manner. Utilized product knowledge to provide tailored recommendations, enhancing the customer experience.

Handled inquiries about payment processing, refunds, chargebacks, and failed transactions. Assisted customers with account setup, verification, and compliance requirements.

Spearheaded insurance sales as a Financial Advisor, consistently surpassing quarterly targets through strategic territory management and task prioritization. Excelled in data capture and client information management, ensuring accuracy and efficiency in record-keeping.

Efficiently addressed customer inquiries regarding mortgage applications, loan statuses, and payment details. Resolved customer issues promptly, ensuring professional and satisfactory outcomes.

Currently pursuing a Diploma in Information & Technology at UNISA, focusing on foundational concepts and practical applications within the IT field. This program is enhancing my technical skills and understanding of modern information systems.