Open to opportunities

Sifundo Lesson Mbatha

@sifundolessonmbatha

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Dedicated professional with expertise in customer service and trade finance.

South Africa

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What I'm looking for

I am seeking a challenging position that allows me to leverage my skills, contribute to team success, and grow professionally in a supportive environment.

I am a dedicated and results-driven professional with extensive experience in customer service, trade finance, and marketing consulting. My journey has equipped me with strong analytical skills and a proven ability to provide exceptional support to clients while executing tasks efficiently. I thrive in dynamic environments where I can leverage my interpersonal and problem-solving abilities to contribute to organizational success.

Throughout my career, I have successfully delivered outstanding customer service as a Customer Service Agent at UAS International Trip Support, where I managed customer interactions and maintained accurate documentation. As a Remote Trade Finance Executive at Euro Exim Bank, I facilitated international trade finance transactions, ensuring compliance and client satisfaction. My role as a Remote Marketing Consultant at Flexi-Leads allowed me to develop tailored marketing strategies that drove business growth and increased brand visibility.

Experience

Work history, roles, and key accomplishments

Current

Call Centre Agent

Current

Educourse Online Learning

Oct 2024 - Present (8 months)

Developed the ability to communicate clearly and empathetically with customers, actively listening to understand their needs and resolve issues while maintaining a positive experience.

Communication Skills Problem Solving Empathy

Current

Office Administration

Current

Educourse Online Learning

Oct 2024 - Present (8 months)

Gained expertise in handling administrative tasks such as filing, managing documents, and using essential software for efficient record-keeping and communication.

Document Management Microsoft Office Suite Communication Skills Organizational Skills

Customer Service Agent

UAS International Trip Support

Jul 2024 - Oct 2024 (3 months)

Delivered outstanding customer service by addressing inquiries and providing assistance with travel-related concerns. Managed customer interactions through various communication channels and maintained accurate documentation of customer interactions.

Communication Skills Problem Solving Documentation Management

Remote Marketing Consultant

Flexi-Leads

Dec 2021 - Dec 2022 (1 year)

Provided remote marketing consultancy services, developing tailored strategies to drive business growth. Utilized digital marketing tools to increase brand visibility and collaborated with teams to deliver comprehensive marketing solutions.

Marketing Strategies Collaboration Marketing Tools Customer Engagement

Remote Trade Finance Executive

Euro Exim Bank

Feb 2023 - Nov 2023 (9 months)

Facilitated international trade finance transactions for global clients, ensuring compliance with relevant regulations. Maintained accurate records and prepared detailed reports on trade activities while providing exceptional customer support.

Customer Support Reporting Analytical Skills