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Sierra Hill

@sierrahill

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Business operations leader at State Farm managing a $3.2M business and improving customer retention by 8%.

United States

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What I'm looking for

I'm seeking a transition into operations, customer success, or strategy roles within a growth-focused organization.

At State Farm Insurance, I manage full P&L for a $3.2M revenue business serving 1,400+ customers. I built and led a team of five, improving customer retention by 8% on average across all lines of business through structured coaching and KPI tracking.

I also design operational systems to improve retention and workflow efficiency, lead digital marketing strategy, and own hiring strategy and full-cycle recruiting. Earlier, I managed recruitment for Sales Leaders at State Farm Insurance and helped establish sales and service processes at Bryant Insurance Agency.

Experience

Work history, roles, and key accomplishments

Current

Managing Director (Small Business Operations)

Current

State Farm Insurance

Apr 2019 - Present (7 years 6 months)

Manages full P&L for a $3.2M revenue business serving 1,400+ customers. Built and led a team of 5 to improve customer retention by 8% through structured coaching and KPI tracking.

P&L management Team Leadership Customer Retention Salesforce Digital Marketing SEO Paid Ads Recruitment KPI Tracking Data Analysis

Agent Intern

State Farm Insurance

Nov 2018 - Apr 2019 (5 months)

Selected for a 17-week leadership program preparing high-potential candidates to launch and operate a business. Developed a 45-page business plan outlining strategy, operations, and growth projections.

Business Planning Operations Customer Lifecycle Management Recruitment Performance Management LinkedIn

Agency Recruiter

State Farm Insurance

May 2017 - Nov 2018 (1 year 6 months)

Managed full-cycle recruitment for six Sales Leaders across Central and Southern Indiana, building a consistent pipeline of qualified candidates for Agency Owner roles. Sourced and engaged candidates through LinkedIn Recruiter and targeted networking.

Full Cycle Recruiting Candidate Sourcing LinkedIn Recruiter Networking Candidate Assessments Interviewing

Office Manager

Bryant Insurance Agency

Dec 2014 - May 2017 (2 years 5 months)

Worked with the Agency Owner to establish and meet business goals. Helped create and implement sales and service processes that led to day-to-day efficiency and team understanding.

Sales Process Customer Service Team Leadership Production tracking Upselling Marketing Policy