Open to opportunities

Natalie Gibson

@nataliegibson

I build high-performing service teams through recruiting, coaching, performance management, and data-driven operational leadership.

United States

Message

What I'm looking for

I'm looking to lead and develop high-performing teams, strengthen talent pipelines, use performance data to improve operations, and partner with leaders to achieve strategic business objectives.

At Central Insurance, I lead client connection teams by hiring, onboarding, coaching, and developing employees while partnering with senior leaders on staffing, client consolidation, and service delivery initiatives. I use Power BI and production metrics to identify trends, guide decisions, and improve operational efficiency and customer experience.

Across leadership roles at Central Insurance and U.S. Bank, I've built high-performing teams, strengthened retention through mentoring and succession planning, managed multi-location operations, and created a district mentorship program to support employee development.

Experience

Work history, roles, and key accomplishments

Current

CL Client Connection Supervisor

Current

Central Insurance

Nov 2024 - Present (1 year 11 months)

Led full-cycle hiring for client service positions, evaluating 100+ candidates through structured behavioral interviews. Partnered with HR and senior leadership to build high-performing teams and execute strategic initiatives.

Recruitment Interviewing Candidate Selection Onboarding Training Coaching Mentorship Performance Management Power BI Data Analysis Stakeholder Engagement Strategic Planning

PL Client Connection Supervisor

Central Insurance

Mar 2023 - Nov 2024 (1 year 8 months)

Conducted interviews and selected candidates, led onboarding and training, and provided ongoing coaching and performance development. Created performance reporting and developed partnerships with agency partners.

Interviewing Onboarding Training Coaching Performance Development Relationship Management Reporting Continuous Improvement

Customer Services Manager

Central Insurance

May 2019 - Mar 2023 (3 years 10 months)

Participated in recruiting, interviewing, and hiring, and trained new employees. Managed operational projects and developed service professionals, using business metrics to improve performance.

Recruitment Interviewing Hiring Training Onboarding Coaching Mentorship Performance Management Project Management Data Analysis Process Improvement

Branch Manager

US Bank

Jul 2017 - May 2019 (1 year 10 months)

Recruited, interviewed, hired, onboarded, and developed employees for multiple branch locations. Managed operations for two branches while achieving sales and service objectives.