At STATE FARM INSURANCE AGENCY, I generated $15M+ in personally written premium as a Sales Representative through consultative selling, referrals, and disciplined follow-up. I managed customer needs from prospecting and quoting through close and post-sale service.
As Team Lead and Business Developer, I helped scale the sales and service organization from approximately four to 25 employees while supporting agency production exceeding $25M. I built KPI and accountability rhythms to give leadership earlier visibility into performance gaps.
I recruited, onboarded, trained, and coached employees, and created scripts, playbooks, and training materials. I also worked with agency leadership on forecasting, customer experience, compliance, and process improvement.
