Open to opportunities

Sierra Hamm

@sierrahamm

Detail-oriented Warranty Assistant focused on accurate claims processing, coverage eligibility verification, and timely customer resolution.

United States

Message

What I'm looking for

I’m looking for a role where I can support accurate claims or customer workflows, verify eligibility and compliance, and coordinate with internal teams and vendors to resolve issues quickly—while using process improvement and performance metrics to keep work organized and consistent.

I’m a detail-oriented Warranty Assistant with experience supporting warranty claims administration and technical documentation processes. I review and process claims, verify coverage eligibility, maintain accurate records, and coordinate across teams to help ensure timely claim resolution.

In prior roles, I handled high-volume communication and screening responsibilities, responding quickly and accurately to alerts and coordinating handovers with clear, up-to-date documentation. As Program Director at Legacy Martial Arts, I led a team of six, scheduled students and events, and helped implement a customer app for check-ins and lesson plans.

I bring strong analytical and organizational skills grounded in policy compliance and process improvement. I’m proficient with data entry and claims management systems, and I use Microsoft tools (Teams, Excel, Word, PowerPoint) to support performance metrics, stakeholder communication, and conflict resolution with accuracy and compliance.

Experience

Work history, roles, and key accomplishments

Warranty Assistant

United Recyclers Group

Jul 2022 - Jun 2026 (3 years 11 months)

Answer and screen incoming calls to determine the next step for the warranty claim process, documenting updates and follow-ups to ensure required documentation is uploaded. Coordinate with internal teams and higher echelons to help resolve claims in a timely manner and meet performance metrics.

Policy Compliance Data Entry Process Improvement Customer Service Excellence Performance Metrics Conflict Resolution Microsoft Teams Microsoft Excel Microsoft Word Microsoft PowerPoint

Communication Specialist

Advent Health Hospital

Jan 2020 - Jul 2022 (2 years 6 months)

Respond to medical codes, alerts, drills and testing, and implement shift-change procedures to improve handovers with clear notes. Monitor systems for emergencies, dispatch appropriate authority, and screen/deconflict incoming calls, complaints, and alerts.

Customer Service Excellence Conflict Resolution Microsoft Teams Microsoft Excel

Program Director

Legacy Martial Arts

Jul 2017 - Dec 2019 (2 years 5 months)

Direct and manage a team of six staff members, scheduling high volumes of students for classes and building rapport with customer families. Implement a customer app for class check-in, lesson plans, and payments, and plan/schedule community events and advertisements.

Team Leadership Customer Service Excellence Process Improvement

Administrative Assistant

Legacy Martial Arts

Feb 2016 - Jul 2017 (1 year 5 months)

Answer phone calls and respond to emails and text messages while scheduling appointments and building rapport with customers. Maintain a clean and presentable environment to support daily operations.

Customer Service Excellence Conflict Resolution Microsoft Teams Microsoft Excel Microsoft Word