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@stephanieyeager
Experienced administrative professional with a focus on operational efficiency.
I am an administrative and operations professional with over 20 years of experience in various sectors, including warranty processing, medical office support, and payroll administration. My career has been marked by a commitment to improving efficiency and reducing downtime while maintaining exceptional record-keeping and customer service. I thrive in fast-paced environments and have a proven track record of managing complex tasks with precision.
In my recent role as a Family Relocation Coordinator, I successfully managed out-of-state relocations, demonstrating strong planning and organizational skills. I developed comprehensive schedules for packing, travel, and resettlement, ensuring that all aspects of the transition were handled smoothly. My previous experience as a Warranty Administrator at Peterbilt Motors involved processing and verifying claims, where I maintained detailed records and trained new team members on warranty procedures. I am dedicated to fostering positive relationships and delivering outstanding service in every role I undertake.
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Work history, roles, and key accomplishments
Family Relocation Coordinator
May 2023 - Feb 2025 (1 year 9 months)
Managed a complex out-of-state relocation, demonstrating strong planning, organization, and execution skills. Developed detailed schedules for packing, travel, and resettlement, prioritizing housing, utilities, and school enrollment.
Peterbilt Motors
Feb 2018 - May 2023 (5 years 3 months)
Processed and verified warranty claims for accuracy and compliance with manufacturer standards. Assessed vehicle details to determine warranty coverage and managed electronic claim submissions.
Video Tech Center
Sep 2011 - Dec 2017 (6 years 3 months)
Scheduled daily service appointments, reducing technician downtime by 15% and travel time by 10%. Managed technician assignments and urgent service requests, communicating with customers on status.
Pain Wellness Center / Back to Fitness Physical Therapy
Oct 2005 - Sep 2011 (5 years 11 months)
Managed front desk operations, including scheduling, insurance verification, and multi-line phone systems. Maintained medical records, supported revenue cycle, and ensured HIPAA compliance.
Johns Hopkins Community Physicians
May 2001 - Oct 2005 (4 years 5 months)
Maintained HIPAA-compliant medical records, assigned diagnostic codes, and processed record requests. Organized patient charts and prepared daily appointment reports.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed high school education.
Software and tools used professionally
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