At Aaron’s, I investigated stalled warranty claims and coordinated follow-up, helping reduce a backlog from approximately 2,000 claims to 300 in four months. I managed over 5,500 customer cases and helped secure over $1 million in reimbursements and replacement funds.
At The Macallan Group, I supported an insurance audit by scanning more than 1,700 documents and creating an electronic filing system. I also proposed and led invoice digitization with a coworker, helping project managers complete forms remotely.
