Amy Fernandes
@amyfernandes
Meticulous administrative professional with expertise in insurance claims processing.
United StatesWhat I'm looking for
I am a meticulous and well-organized administrative professional with a strong background in insurance claims. Over the past several years, I have honed my skills in data entry and documentation management, achieving a 98% accuracy rate while processing large volumes of Medicaid and Medicare claims. My experience as a Senior Assistant in Business Process Services has equipped me with the ability to exceed production requirements consistently, ensuring compliance with federal regulations.
In addition to my role in business process services, I have managed logistics for an open box e-commerce store, where I oversaw inventory management and customer support across multiple platforms. My ability to adapt and communicate effectively has allowed me to create engaging sales listings and maintain high customer satisfaction levels. I thrive in fast-paced environments and am committed to delivering top-quality service.
Experience
Work history, roles, and key accomplishments
Senior Assistant Business Process Services
Xtend Healthcare
Nov 2020 - Present (4 years 7 months)
Conducted basic troubleshooting procedures for technical issues within office environments. Entered a large volume of Medicaid/Medicare claims data daily with a 98% accuracy rate, assisting in clearing backlogs to ensure federal compliance.
Open Box E-commerce Store Manager
Electronic Express
Jan 2018 - Present (7 years 5 months)
Managed open box store logistics, including receiving, inspecting, testing, cleaning, and repackaging inventory for online sale. Created stock images and broadcasted sales listings across multiple channels, while providing top-quality multi-platform customer support.
Product Specialist
Redline Retail
Jan 2018 - Present (7 years 5 months)
Processed inventory by receiving, inspecting, testing, cleaning, and repackaging items for online sale. Created stock images and broadcasted sales listings across multiple channels, ensuring active store listings and providing customer support.
Automotive Service Writer
Walmart Supercenter
Jan 2017 - Present (8 years 5 months)
Identified and addressed customer needs, assisting with special order vendor purchases and scheduling automotive service appointments. Managed customer satisfaction by actively listening and providing problem solutions, while precisely handling all forms of payments and warranty claims.
Wireless Specialist
Walmart Supercenter
Jan 2016 - Present (9 years 5 months)
Maintained accurate daily inventory logs and researched the latest data on local cellular service coverage areas to ensure customer satisfaction. Provided up-to-date service information and options from six major wireless service providers, assisting customers through credit applications and finalizing retail sales/lease agreements.
Education
Degrees, certifications, and relevant coursework
Gallatin High School
Diploma, General Studies
Completed a comprehensive high school curriculum. Developed foundational knowledge across various subjects, preparing for further academic pursuits or professional entry.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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