Brittney Shawver

Assist customers with warranty claims by coordinating with warranty administrators and maintaining organized records for approvals, denials, and supporting photos. Support parts-room sales and billing, manage inventory, and help advertise buses for sale and services.

Handled client calls, greeted visitors, scheduled appointments, and prepared prescription refills for pickup. Managed pharmacy inventory with weekly counts and reconciliation, processed invoices and payments, and supported patient check-in paperwork.

Supported day-to-day store operations, including freight placement and pricing, and handled customer complaints professionally. Managed and trained a team of 20+ employees daily while ensuring company policies and procedures were followed.

Assembled components on the shop floor by following build plans to specification and tracking part numbers and quantities. Maintained a clean, orderly work area and delegated tasks to other assembly operators while supporting production workflow.

Supported service and parts operations by typing estimates, locating vehicle parts, and maintaining inventory records. Helped manage warranty claims and wrote and closed service tickets in CDK Global while assisting customers directly.

Managed incoming calls, client comfort, office supplies, and daily administrative tasks including data entry, filing, and recordkeeping. Scheduled appointments for attorneys, processed client payments, notarized client documents, and later supported attorney billing and book accuracy.

Managed office administration including accounts payable/receivable, service logs, rental equipment invoices, paperwork, and data entry. Dispatched 18-wheelers with accuracy and supported bookkeeping and organizational duties for field and logistics operations.

Coordinated merchandising assistant manager responsibilities by leading shifts, coaching coworkers, preparing daily deposits, and ensuring the store stayed clean and organized. Completed an 8-week coaching/training program covering hiring, firing, and team management policies and procedures.

Completed a High School Diploma program with a focus in Medical Sports Trainer at Pleasanton High School.