Sierra Flowers
@sierraflowers
Dependable customer service professional with 5+ years of experience.
What I'm looking for
I'm Sierra Flowers, a dedicated customer service professional with over five years of experience in inbound call handling, appointment scheduling, and hospitality roles. My background has equipped me with strong problem-solving skills, clear communication abilities, and a knack for multitasking in fast-paced environments. I am familiar with HIPAA regulations and have a basic understanding of SQL, which I believe enhances my capability to support data operations effectively.
Throughout my career, I have consistently delivered top-tier guest service, whether managing multiple games as a Table Games Dealer at Choctaw Casino or leading a team as a Shift Supervisor at Starbucks. My experience in scheduling appointments at the Omnicare Call Center has honed my attention to detail and confidentiality, ensuring that sensitive information is handled with the utmost care. I am now seeking a remote opportunity in customer support or entry-level data operations where I can leverage my skills and contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Table Games Dealer
Choctaw Casino
Oct 2023 - Present (2 years 2 months)
Delivered top-tier guest service while managing multiple games with speed and accuracy. Ensured game integrity and security, maintaining an upbeat and instructional environment. Utilized arithmetic and observational skills to calculate payouts and monitor game activity.
Shift Supervisor
Starbucks
Oct 2021 - Present (4 years 2 months)
Led team during shifts, delegating tasks and ensuring efficient operations. Managed opening/closing procedures, daily cash, and customer satisfaction. Provided real-time coaching and support to baristas and new hires.
Scheduler
Key Whitman Eye Center
Oct 2018 - Present (7 years 2 months)
Scheduled appointments via inbound calls with accuracy and confidentiality. Relayed patient information between departments while adhering to HIPAA regulations. Handled sensitive data entry and maintained up-to-date logs of patient communication.
Education
Degrees, certifications, and relevant coursework
Murray State College
Coursework, General Studies
Undertook coursework at Murray State College. This involved studying various subjects to broaden academic knowledge and skills.
Epic Charter School
High School Diploma, General Studies
Completed high school education through a remote learning environment. Focused on general studies and foundational academic subjects.
Availability
Location
Authorized to work in
Job categories
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