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Sierra Flowers

@sierraflowers

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Dependable customer service professional with 5+ years of experience.

United States

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What I'm looking for

I am looking for a remote role that values teamwork and offers growth opportunities.

I'm Sierra Flowers, a dedicated customer service professional with over five years of experience in inbound call handling, appointment scheduling, and hospitality roles. My background has equipped me with strong problem-solving skills, clear communication abilities, and a knack for multitasking in fast-paced environments. I am familiar with HIPAA regulations and have a basic understanding of SQL, which I believe enhances my capability to support data operations effectively.

Throughout my career, I have consistently delivered top-tier guest service, whether managing multiple games as a Table Games Dealer at Choctaw Casino or leading a team as a Shift Supervisor at Starbucks. My experience in scheduling appointments at the Omnicare Call Center has honed my attention to detail and confidentiality, ensuring that sensitive information is handled with the utmost care. I am now seeking a remote opportunity in customer support or entry-level data operations where I can leverage my skills and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Table Games Dealer

Choctaw Casino

Oct 2023 - Present (2 years 2 months)

Delivered top-tier guest service while managing multiple games with speed and accuracy. Ensured game integrity and security, maintaining an upbeat and instructional environment. Utilized arithmetic and observational skills to calculate payouts and monitor game activity.

Guest Service Security Operations Observational Skills Conflict Resolution Customer Retention

Shift Supervisor

Starbucks

Oct 2021 - Present (4 years 2 months)

Led team during shifts, delegating tasks and ensuring efficient operations. Managed opening/closing procedures, daily cash, and customer satisfaction. Provided real-time coaching and support to baristas and new hires.

Team Leadership Operations Management Customer Satisfaction Coaching Training Time Management Team Coordination

Scheduler

Key Whitman Eye Center

Oct 2018 - Present (7 years 2 months)

Scheduled appointments via inbound calls with accuracy and confidentiality. Relayed patient information between departments while adhering to HIPAA regulations. Handled sensitive data entry and maintained up-to-date logs of patient communication.

Scheduling HIPAA Data Entry Confidentiality CRM Software