Briana RossBR
Open to opportunities

Briana Ross

@brianaross

Dedicated customer service professional with 9 years of experience.

United States
Message

What I'm looking for

I am looking for a remote role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service professional with over 9 years of experience across healthcare, hospitality, and retail industries. My expertise lies in efficiently resolving issues, maintaining accurate records, and ensuring customer satisfaction in fast-paced environments. I pride myself on being highly organized and tech-savvy, which has allowed me to excel in various roles.

Currently, I am pursuing a degree in Forensic Psychology, which complements my passion for understanding human behavior and enhancing customer interactions. My experience as a Patient Service Representative at U.I. Health has equipped me with the skills to provide empathetic support while ensuring compliance with HIPAA standards. I have also honed my customer service skills at Starbucks and Rivers Casino, where I consistently delivered exceptional service and trained new hires.

In addition to my professional experience, I volunteer at A Safe Haven Foundation, where I further develop my interpersonal and communication skills. I am actively seeking a remote opportunity in customer support, data entry, or administrative services, where I can leverage my skills and contribute to a team-oriented environment.

Experience

Work history, roles, and key accomplishments

AF
Current

Volunteer

A Safe Haven Foundation

Jan 2015 - Present (10 years 6 months)

Greeted and guided patients, ensuring a supportive environment while assisting with data entry and record maintenance. Strengthened interpersonal and communication skills in a service-based setting.

UH

Patient Service Representative

U.I. Health

Jan 2024 - Sep 2024 (8 months)

Handled patient intake, scheduling, and data entry using the EPIC system. Provided remote and in-person patient support, ensuring HIPAA compliance and streamlined check-in processes.

ST

Barista / Cashier

Starbucks

Oct 2021 - Dec 2023 (2 years 2 months)

Delivered exceptional customer service in a high-volume environment, managing transactions and resolving complaints. Trained new hires and upheld company standards for service and cleanliness.

RC

Barista / Cashier

Rivers Casino

Sep 2019 - Oct 2021 (2 years 1 month)

Fostered customer loyalty through friendly service and personalized experiences. Managed daily cash handling and maintained a clean, organized workspace.

Education

Degrees, certifications, and relevant coursework

Arizona State University logoAU

Arizona State University

Bachelor of Science, Forensic Psychology

Grade: 3.13

Currently pursuing a Bachelor of Science in Forensic Psychology. Completed 62 out of 120 credit hours with an additional 13 hours in progress. Maintained a GPA of 3.13 throughout the program.

LS

Lakewood High School

High School Diploma

Successfully completed all required coursework. Graduated with a High School Diploma in 2019.

Tech stack

Software and tools used professionally

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Briana Ross - Volunteer - A Safe Haven Foundation | Himalayas