Briana Ross
@brianaross
Dedicated customer service professional with 9 years of experience.
What I'm looking for
I am a dedicated customer service professional with over 9 years of experience across healthcare, hospitality, and retail industries. My expertise lies in efficiently resolving issues, maintaining accurate records, and ensuring customer satisfaction in fast-paced environments. I pride myself on being highly organized and tech-savvy, which has allowed me to excel in various roles.
Currently, I am pursuing a degree in Forensic Psychology, which complements my passion for understanding human behavior and enhancing customer interactions. My experience as a Patient Service Representative at U.I. Health has equipped me with the skills to provide empathetic support while ensuring compliance with HIPAA standards. I have also honed my customer service skills at Starbucks and Rivers Casino, where I consistently delivered exceptional service and trained new hires.
In addition to my professional experience, I volunteer at A Safe Haven Foundation, where I further develop my interpersonal and communication skills. I am actively seeking a remote opportunity in customer support, data entry, or administrative services, where I can leverage my skills and contribute to a team-oriented environment.
Experience
Work history, roles, and key accomplishments
Volunteer
A Safe Haven Foundation
Jan 2015 - Present (10 years 6 months)
Greeted and guided patients, ensuring a supportive environment while assisting with data entry and record maintenance. Strengthened interpersonal and communication skills in a service-based setting.
Patient Service Representative
U.I. Health
Jan 2024 - Sep 2024 (8 months)
Handled patient intake, scheduling, and data entry using the EPIC system. Provided remote and in-person patient support, ensuring HIPAA compliance and streamlined check-in processes.
Barista / Cashier
Starbucks
Oct 2021 - Dec 2023 (2 years 2 months)
Delivered exceptional customer service in a high-volume environment, managing transactions and resolving complaints. Trained new hires and upheld company standards for service and cleanliness.
Barista / Cashier
Rivers Casino
Sep 2019 - Oct 2021 (2 years 1 month)
Fostered customer loyalty through friendly service and personalized experiences. Managed daily cash handling and maintained a clean, organized workspace.
Education
Degrees, certifications, and relevant coursework
Arizona State University
Bachelor of Science, Forensic Psychology
Grade: 3.13
Currently pursuing a Bachelor of Science in Forensic Psychology. Completed 62 out of 120 credit hours with an additional 13 hours in progress. Maintained a GPA of 3.13 throughout the program.
Lakewood High School
High School Diploma
Successfully completed all required coursework. Graduated with a High School Diploma in 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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