Briana Ross

I am a dedicated customer service professional with over 9 years of experience across healthcare, hospitality, and retail industries. My expertise lies in efficiently resolving issues, maintaining accurate records, and ensuring customer satisfaction in fast-paced environments. I pride myself on being highly organized and tech-savvy, which has allowed me to excel in various roles.

Currently, I am pursuing a degree in Forensic Psychology, which complements my passion for understanding human behavior and enhancing customer interactions. My experience as a Patient Service Representative at U.I. Health has equipped me with the skills to provide empathetic support while ensuring compliance with HIPAA standards. I have also honed my customer service skills at Starbucks and Rivers Casino, where I consistently delivered exceptional service and trained new hires.

In addition to my professional experience, I volunteer at A Safe Haven Foundation, where I further develop my interpersonal and communication skills. I am actively seeking a remote opportunity in customer support, data entry, or administrative services, where I can leverage my skills and contribute to a team-oriented environment.