Looking for a job

Cassandra Ledet

@cassandraledet

Message

I resolve high-volume customer inquiries, coordinate operations, and maintain accurate compliant records.

United States

Message

What I'm looking for

I'm looking for a customer service or operations role where I can resolve complex inquiries, maintain accurate records, coordinate across teams, and provide empathetic support in a fast-paced environment.

I've supported high-volume customer communications and operations at Virtual Computing Technology, handling phone, email, and messaging inquiries, updating customer and insurance records, and documenting interactions in CRM/EMR systems.

My experience also includes 12 years in the U.S. Navy, where I coordinated daily operations, maintained compliance-ready reports, resolved concerns under pressure, and led and mentored personnel. Earlier customer-facing roles with General Motors, Radio Shack, and Payless Shoes strengthened my call-center troubleshooting, account research, product support, and customer service skills.

I'm known for active listening, empathetic communication, sound judgment, and consistent follow-through while handling sensitive information and navigating multiple systems.

Experience

Work history, roles, and key accomplishments

General Clerk III

Virtual Computing Technology

Jan 2025 - Jan 2026 (1 year)

Handled high-volume inbound and outbound customer communications, researched account information, and documented interactions in CRM/EMR systems. Maintained accurate records and coordinated scheduling and follow-up activities.

Customer Service Data Entry CRM EMR HIPAA Scheduling problem resolution