Shawndae M

I am a results-driven customer service representative with a proven track record of exceeding performance metrics and delivering exceptional support across diverse industries. My experience spans roles in hospitality, healthcare, and technology, where I have honed my ability to build genuine connections with clients and colleagues alike.

At the Bellagio Hotel and Casino, I excelled as a Front Desk Agent, providing exceptional customer service by managing guest inquiries and ensuring smooth check-ins and check-outs. My strong problem-solving skills allowed me to resolve guest concerns professionally, enhancing their overall experience. Additionally, my role as an Office Assistant at Alcala Labs involved meticulous organization of patient records and effective communication with healthcare teams, further showcasing my adaptability and commitment to excellence.

Throughout my career, I have consistently approached service and sales needs with composure, integrity, and compassion. I take pride in my ability to understand individual needs and provide tailored solutions, ensuring that every interaction is positive and impactful.