I’m looking for remote opportunities where I can use my communication, organization, writing, and customer support skills. I value professionalism, flexibility, clear communication, and opportunities to grow while contributing meaningful, reliable work.
Looking for a job
Haley Dodd
@haleydodd
Customer support specialist turning high-pressure issues into positive customer outcomes.
United StatesWhat I'm looking for
I’m a results-driven customer support specialist with 9+ years of experience handling high-volume client interactions and resolving complex issues in fast-paced environments. I’m known for clear communication, efficiency under pressure, and quickly turning challenging situations into positive outcomes.
Across in-person, phone, and digital channels, I de-escalate customer concerns, provide first-point-of-contact support, and resolve problems in real time. I also maintain detailed documentation and organized case notes to ensure accuracy, compliance, and continuity of service.
I bring a proactive, solutions-focused approach along with strong operational discipline—balancing back-to-back inquiries, managing multitasking across multiple systems, and protecting confidentiality. From leading shifts as a barista shift lead to delivering guest-focused support as a player services cashier and Table Games Dealer, I’ve consistently elevated service quality, including being recognized “Dutchie of the Month (3x).”
Experience
Work history, roles, and key accomplishments
IL
Current
Table Games Dealer
Ilani
Mar 2025 - Present (1 year 2 months)
Delivered high-volume guest support in a fast-paced gaming environment, de-escalating concerns and resolving issues in real time. Maintained strict awareness of procedures, rules, and compliance standards while ensuring accurate, professional interactions.
Handled frequent inbound calls and in-person inquiries for accounts, billing, and memberships, providing clear explanations and resolving concerns. Documented member interactions and maintained accurate account information, escalating issues when necessary.
Led shifts in a high-volume service environment by coordinating customer flow and supporting team execution. Managed customer concerns through service recovery and conflict resolution; received Dutchie of the Month recognition 3 times for customer service excellence.
IL
Player Services Cashier
Ilani
Oct 2018 - Jan 2021 (2 years 3 months)
Processed large monetary transactions with precision and confidentiality while assisting guests with loyalty programs and account inquiries. Ensured compliance with security and regulatory standards and resolved guest issues with accuracy and professionalism.
Education
Degrees, certifications, and relevant coursework
US
Union High School
High School Diploma, High School
Earned a High School Diploma from Union High School, graduating in 2017.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
40k-60k USD
Job categories
Skills
High Call Volume ExperienceInbound CallsOutbound CallingService RecoveryDe escalationConflict ResolutionProfessional communicationVerbal CommunicationWritten CommunicationDocumentationCase DocumentationData EntryMultitaskingOrganizationTime ManagementHIPAA complianceCompliance With StandardsConfidentialityFinancial AccuracyTyping SpeedAccuracy (96%)Google WorkspaceGoogle SheetsMicrosoft WordMicrosoft ExcelPOS Systems (Square)VerifonePOS Systems (PayPal)SchedulingActive ListeningProofreadingWriting And EditingSpanish (Conversational Working Proficiency)ExpoGmailPayPalSubstackTaskVaporDataData Analysis Remote
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