Mutilia Edmond

Greet and assist guests on the gaming floor in a friendly and courteous manner. Respond promptly to machine service calls and customer concerns. Monitor gaming areas for safety, cleanliness, and compliance with regulations.

Greeted and assisted guests on the gaming floor, ensuring a friendly and courteous environment. Responded promptly to machine service calls and customer concerns, maintaining high levels of guest satisfaction.

Supported the Manager in overseeing daily operations to ensure organizational efficiency. Assisted in hiring, training, supervising, and scheduling team members. Maintained high levels of customer satisfaction by handling complaints and resolving issues promptly.

Supported the Manager in overseeing daily operations, ensuring organizational efficiency. Assisted in hiring, training, supervising, and scheduling team members, while maintaining high levels of customer satisfaction.

Greeted and seated guests promptly and courteously. Presented menus, took food and beverage orders accurately, and relayed them to kitchen staff. Served food and beverages in a timely and professional manner.

Greeted and seated guests promptly and courteously, presenting menus and accurately taking food and beverage orders. Maintained cleanliness and organization of tables, dining area, and service stations.

Served as a primary contact for members and providers regarding health plan benefits, eligibility, and claims. Assisted in resolving issues related to billing, coverage, authorizations, and claims processing.

Served as a primary contact for members and providers regarding health plan benefits, eligibility, and claims. Answered incoming inquiries via phone, email, or in-person with professionalism and accuracy. Assisted in resolving issues related to billing, coverage, authorizations, and claims processing.

Processed orders, forms, applications, or service requests accurately and efficiently. Maintained a deep understanding of company products, services, policies, and procedures to support customer needs. Escalated complex issues to supervisors or specialized departments as needed.

Processed orders, forms, applications, and service requests accurately and efficiently. Maintained a deep understanding of company products, services, policies, and procedures to support customer needs.

Obtained a High School Diploma from Middleton High School in 2021. Developed foundational knowledge and skills across various subjects.