Luana Reitan
@luanareitan
Client-focused professional with extensive management and customer service experience.
United StatesWhat I'm looking for
I am a dedicated professional with over seven years of experience in management and customer service roles. My career has been centered around ensuring client satisfaction and operational efficiency. I have developed strong organizational skills and adaptability, which have allowed me to thrive in fast-paced environments.
Throughout my career, I have held various positions that required a keen attention to detail and a commitment to excellence. From auditing pricing accuracy at Smith's Food & Drug to managing customer interactions at Morongo Casino Resort & Spa, I have consistently demonstrated my ability to handle responsibilities effectively. My experience as a dispatcher and customer service representative at Roto-Rooter further honed my skills in communication and problem-solving.
In addition to my customer service expertise, I have a solid background in data entry and office management. My time at Exela Technologies and RC Willey equipped me with the technical skills necessary to manage data and support office operations efficiently. I am passionate about contributing to a team that values client relationships and operational success.
Experience
Work history, roles, and key accomplishments
Audit Clerk
Smith's Food & Drug
May 2025 - Present (5 months)
Audited all tags and signs in the store to ensure price accuracy and completed the ad change over every week for signs and tags. Ordered supplies as needed and maintained storage of tag and sign fixtures, while also assisting customers on the floor.
Cashier
Morongo Casino Resort & Spa
Aug 2023 - Feb 2025 (1 year 6 months)
Cashed out guests' chips and slot tickets, ensuring accurate transactions. Paid jackpots and processed cash advances for casino patrons.
Dispatcher-Customer Service Representative
Roto-Rooter
Apr 2022 - Aug 2023 (1 year 4 months)
Answered incoming calls to schedule service appointments and dispatched technicians to jobs while keeping clients updated on service status. Handled emails from commercial clients, ensuring timely communication and resolution.
Office Associate
Bob's Discount Furniture
Jan 2021 - Nov 2022 (1 year 10 months)
Assisted customers in-store and over the phone, providing support and resolving issues. Processed payments, handled problems with customer orders, invoiced tickets, and managed multiple daily reports.
Office Services Floater-Data Entry
Exela Technologies
Jun 2018 - Oct 2020 (2 years 4 months)
Performed data entry of medical and insurance forms, ensuring accuracy and compliance. Scanned and copied documents as requested by clients, and printed various projects including court documents, photos, and large-scale maps.
Senior Office Associate
RC Willey
Apr 2014 - Nov 2019 (5 years 7 months)
Worked in both the cashier's and will-call offices, processing transactions, credit applications, and payments. In the will-call office, initiated item pickup processes, invoiced tickets, performed data entry, and scheduled deliveries.
Education
Degrees, certifications, and relevant coursework
Luana hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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