Siddhi Rale
@siddhirale
I resolve customer issues and coordinate cross-functional service improvements.
IndiaWhat I'm looking for
At Amazon, I manage multiple customer cases across phone, chat, and email, providing clear and empathetic guidance while maintaining accurate updates and timely resolution.
I've collaborated with internal and data teams to analyze customer feedback related to evolving policies, helping improve processes and customer satisfaction. I bring strong documentation, task tracking, and communication skills to fast-paced, ambiguous situations.
Previously, at ICICI Bank, I analyzed customer feedback for fraud trends, supported fraud-prevention measures, and coordinated chargeback and fund-recovery workflows.
Experience
Work history, roles, and key accomplishments
Managed and tracked multiple customer cases across phone, chat, and email, ensuring timely resolution and clear communication. Collaborated cross-functionally and with data teams to improve processes and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Mumbai University
Bachelor of Management Studies, Management Studies
2019 - 2021
Grade: 8.52 CGPA
Bachelor of Management Studies degree from Mumbai University, completed with a CGPA of 8.52.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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