Debojyoti Dey
@debojyotidey
Experienced customer service professional specializing in billing, HR operations, and remote support.
IndiaWhat I'm looking for
I am an experienced customer service professional with 3.5 years across Amazon in customer service, billing support, and HR operations, known for strong verbal and written communication, attention to detail, and quick adaptability.
I have driven efficiency using Microsoft Office, Google Workspace, and CRM platforms, resolved escalations, and streamlined HR processes in remote environments; I am seeking a dynamic remote role to leverage these strengths.
Experience
Work history, roles, and key accomplishments
AMWorked as an AWS TCSA (Core) associate handling technical customer support, resolving technical and billing issues to maintain customer satisfaction.
AMManaged HR-related employee inquiries and processes via the contact centre, streamlining case handling and improving response times for HR requests.
AMSupported digital and device product customers, troubleshooting device issues and guiding users through setups to reduce repeat contacts.
AMHandled customer service and query resolution, improving first-contact resolution and managing billing escalations across voice and email channels.
Education
Degrees, certifications, and relevant coursework
WUWest Bengal State University
Bachelor of Arts (Honours), English
2018 -
Bachelor of Arts (Honours) in English completed at West Bengal State University beginning in 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Debojyoti?
You can contact Debojyoti and 90k+ other talented remote workers on Himalayas.
Message DebojyotiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
