Himanshu chourasia
@himanshuchourasia
Customer service professional with 4+ years improving retention and resolution metrics.
IndiaWhat I'm looking for
I am a highly motivated and personable customer service professional with over four years of experience in fast-paced retail, call centre, and platform support environments. I have a proven track record of resolving customer complaints, improving customer satisfaction, and contributing to measurable team results, including a 15% increase in customer retention.
My background spans roles at Amazon Development Centre (India), Taskus, and TTEC where I handled inbound/outbound calls and chats, performed AML/CDD reviews, provided rider and delivery chat support, and moderated content for social platforms. I consistently met KPIs, earned “Employee of the Month” recognition twice, and worked with CRM tools like Salesforce and Zendesk.
I bring strong communication, conflict-resolution, multitasking, and teamwork skills, plus hands-on experience with POS and call-centre software. I am committed to delivering top-notch customer support, improving processes, and collaborating with stakeholders to enhance customer outcomes.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Representative
Assisted global customers with hotel reservations, cancellations, modifications, and refunds while collaborating with partners to resolve disputes and maintain accurate CRM records.
Customer Service Sr. Associate
TaskUs
Performed AML screening and CDD/EDD reviews, provided delivery rider chat support to resolve order issues, and moderated content to protect community standards across platforms.
ALCustomer Support Representative
Amazon Development Centre (India) Pvt. Ltd.
Handled inbound/outbound calls and chats, resolving product and service inquiries while documenting interactions in Salesforce/Zendesk; contributed to a 15% increase in customer retention and won Employee of the Month twice.
Education
Degrees, certifications, and relevant coursework
Himanshu hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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