Shwetabh Suman

Lead Business Analyst | Happiest Minds Technologies | Client: Prudential Singapore
Leading business analysis and product delivery initiatives for Prudential Singapore, contributing to multiple projects across the Life Insurance domain and Life Asia platform.
Driving end-to-end business analysis across multiple Life Insurance projects, from requirements discovery and stakeholder discussions through

Client Leadership: Directed Health and life insurance client management across the US, proactively addressing their unique needs while ensuring that projects adhered to industry-leading standards.

Strategic Communication: Orchestrated clear and consistent communication channels, delivering regular project updates to clients, fostering transparency, and building strong, trust-based relationships.

Business Requirement Gathering: Led comprehensive business requirement gathering sessions with stakeholders, ensuring a deep understanding of business needs and objectives.

Process Analysis & Improvement: Conducted detailed analysis of existing business processes, identifying inefficiencies, and recommending improvements to optimize performance and streamline operations.

Documentation & Specific

Implemented an advanced workflow system (IBM Case Manager and FileNet) from Candela Labs (formerly AWPL) to automate business processes at Great Eastern Life Malaysia (GELM). This project successfully integrated over 13 core and support systems, significantly reducing manual work and enhancing file processing efficiency.

IT Representation & Coordination: Acted as the primary representative for th

Led a critical project focused on migrating policies with new enhancements for Takaful and Conventional insurance from three legacy systems to the Life Asia platform. The project was distinguished by the externalization of integral functions to multiple companies, including HP (Interface Product Express), Infosys (Agent Calculation Engine), and Cognizant (CBC & CBT). This complex initiative involv

Requirement Gathering & Analysis: Collected, analyzed, and documented business and functional requirements for setting up and implementing Group Life, Group Credit Life, Group Health, and customized insurance products. Ensured comprehensive understanding of client needs and business processes to drive effective system changes.

System Implementation & Testing: Led the end-to-end implementation of

Led the in-house development of core insurance modules, including the implementation of ERP systems, web portals, and related applications using the latest Java technologies. The project involved integrating advanced platforms and developing robust insurance solutions to enhance business processes.

Foundry Rating, Product & Rules Platform (Value Momentum):
Defined and maintained business logic fo

Internship and Permanent Position

Cross-Departmental Experience: Gained hands-on experience in underwriting, claims management, sales, and marketing, providing a comprehensive understanding of each department’s functions and processes.

Business Process Updates & Training: Facilitated updates and training across multiple insurance verticals, including Endowments, Term Insurance, Unit Linked Produ

2011 IIRM – Hyderabad, Andhra Pradesh, India
IPGDM - Insurance and Risk Management
The Institute of Insurance and Risk Management (IIRM) is an international education and research organization, The Institute was set up jointly by the Insurance Regulatory and Development Authority (IRDA) of India and the State Government of Andhra Pradesh
Major Subjects
Life course Insurance, Life and Disability U

Post Graduate Diploma in Insurance and Risk Management from the Institute of Insurance and Risk Management, Hyderabad, covering life insurance, underwriting, claims, reinsurance, and insurance law.

B. Com
Principle and Practice of Insurance
Major Subjects
Principles of Insurance, General Insurance, Insurance and Risk Management, Fire &marine Insurance, Insurance Financial administration, Insurance Marketing, Insurance Legislation, Life Assurance Management, Life Assurance Finance, Entrepreneurship Development Programme, Environmental Science & Ethics.