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Shubham Sinha

@shubhamsinha2

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Associate PM driving CX, growth & conversions through data-led product decisions.

India

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What I'm looking for

I’m looking for an Associate Product Manager role where I can contribute to impactful, user-centric products, collaborate cross-functionally, and grow by solving real customer problems through data-driven decision-making. I'm especially excited to work in fast-paced, high-growth environments that value ownership, creativity, and continuous learning.

I’m an Associate Product Manager with 6+ years of experience across D2C, e-commerce, and customer experience. At Kerala Ayurveda, I led the Shopify migration, collaborated cross-functionally to enhance user journeys, and drove a 68% increase in conversions while scaling D2C orders 3x. I implemented LimeChat CRM and automation flows that reduced ticket reopens by 30% and maintained a CSAT score of over 90%.

With a background spanning edtech, retail, and health & wellness, I thrive on solving user pain points through data-driven product improvements, A/B testing, and funnel optimisation. My core strengths include product execution, cross-functional collaboration, UX thinking, and leveraging customer insights to build meaningful experiences.

Beyond work, I enjoy photography, road trips, exploring new cultures, and diving into AI tools and digital trends. I’m passionate about building user-centric products that scale impactfully and simplify complex problems.

Experience

Work history, roles, and key accomplishments

Current

Associate Manager

Current

Kerala Ayurveda Limited

Jul 2024 - Present (1 year)

Spearheaded migration to Shopify, enhancing site architecture and boosting D2C orders by approximately threefold. Collaborated with SEO and product teams to redesign user journeys on the homepage, PDP, and checkout.

Ecommerce Shopify SEO Product Management Funnel Analysis A B Testing LimeChat CRM Automation Performance Dashboards CSAT

Associate- Business and Growth

Cuemath

Sep 2023 - May 2024 (8 months)

Engaged 100+ parents/students weekly, resolving issues and boosting satisfaction to 95%+. Developed retention strategies
—achieving 85% renewal rate for long-term users.

Customer Engagement Retention Strategy Communication User Feedback Upselling Sales Conversion Data Analysis Customer Insights Strategic Planning Solution Orientation

Consumer Insights Associate

Cuemath

Jul 2022 - Sep 2023 (1 year 2 months)

Strengthened operations and analytics to improve customer retention and workflow efficiency. Collaborated with a 10+ member team to streamline daily operations, maintaining a 90% CSAT score.

Cross Functional Collaboration Operational Efficiency Freshdesk Customer Retention Workflow Optimization Process Improvement Root Cause Analysis Project Management Data Analytics CSAT

Business Development Associate

BYJU'S

Jul 2021 - Jan 2022 (6 months)

Conducted 1-on-1 sessions with 100+ parents/students, aligning needs with BYJU’S offerings. Trained new team members on counseling and sales, improving onboarding speed.

Sales Outreach CRM Lead Conversion Partnership Development Revenue Growth Training Customer Counseling Solution Orientation Educational Engagements

Sales Executive

Vivo India

Feb 2020 - Sep 2020 (7 months)

Drove regional smartphone sales through in-store promotions, customer interaction, and retail team coaching. Exceeded monthly sales targets consistently, contributing to 15–20% growth in local market share.

In Store Promotions Sales Customer Interaction Retail Team Coaching Market Share Growth Brand Promotion Product Demos Mentoring Market Insights Solution Orientation

Sales Executive

Samsung Mobile

Aug 2017 - Jun 2019 (1 year 10 months)

Led in-store sales and customer acquisition initiatives for Samsung Mobile in a highly competitive market. Helped increase Samsung's market share by 30% through competitor conversion strategies.

Sales Customer Acquisition Market Share Growth Competitor Analysis Product Knowledge Deal Closing Upselling Customer Relationship Management Training Customer Service

Education

Degrees, certifications, and relevant coursework

Lalit Narayan Mithila University, Darbhanga

Bachelor of Commerce - BCom, Accounting and Finance

2017 - 2020

Activities and societies: Applied academic concepts in real-world selling, pricing, and promotion strategies during early career. Developed communication and presentation skills via practical coursework and self-study modules.

Pursued B.Com through correspondence while working full-time in frontline sales, reflecting strong self-discipline and commitment to continuous growth. Built foundational knowledge in Marketing, Business Economics, and Financial Accounting. Balanced academic goals alongside roles at Samsung & Vivo, honing time management and multi-tasking.