At Revolut, I resolve complex payments, platform, onboarding, and account issues for a global business clientele. I manage customer tickets during high-demand periods while meeting SLA and quality targets.
I’ve maintained over 95% CSAT and 90% FCR through accurate, timely resolutions. I also investigate technical issues through Jira and collaborate with Product and Engineering.
At CashKaro, I managed customer queries across email, chat, calls, and social media using Freshdesk. I identified recurring issues and worked with internal teams to improve support processes.
Earlier, I supported customers at TaskUs and Teleperformance, handling payment-related cases with Stripe and using Salesforce, LivePerson, and Pega for customer support.
