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Parinita Das

@parinitadas

Customer support specialist at Revolut who resolved digital banking queries about transfers, cards, and app functionality.

India

Message

At Revolut, I supported customers with digital banking queries about transfers, card issues, and app functionality, resolving cases in line with company procedures.

At Candor Management Services Pvt. Ltd., I provided live chat support, guided customers on products and policies, and documented interactions.

At TTEC, I responded to customer questions and complaints, kept CRM records, and followed procedures and quality criteria.

Across roles in financial services and customer care, I’ve supported customers through chat, email, phone, and in-person interactions. My experience includes KYC verification, transaction monitoring, fraud prevention, and dispute resolution.

Experience

Work history, roles, and key accomplishments

Support Specialist

Revolut

Dec 2025 - Apr 2026 (4 months)

Supported customer queries on digital banking services, including transfers, card issues and app functionality. Resolved customer cases accurately and consistently, providing clear and timely solutions in line with company procedures.

Customer Support Digital Banking Query Resolution Case Documentation Procedure adherence

E-Relationship Associate

Candor Management Services Pvt. Ltd.

Nov 2024 - Jul 2025 (8 months)

Managed live chat support and guided customers on products, services and policies. Documented customer interactions and resolved issues in accordance with organizational procedures.

Live Chat Customer Guidance Documentation Issue Resolution

Chat Associate

TTEC

Mar 2023 - Mar 2024 (1 year)

Responded promptly and effectively to customer questions, concerns and complaints. Maintained accurate records of customer conversations in the organization's CRM platform and followed prescribed procedures to meet quality benchmarks.

Customer Support CRM Quality Assurance Procedure adherence Communication Skills

Customer Care Executive

Globiva Services Pvt Ltd

May 2022 - Jan 2023 (8 months)

Provided chat support and guided customers on products, services and policies. Documented case details and resolved recurring technical issues.

Live Chat Customer Guidance Case Documentation Technical Issue Resolution

Customer Relationship Officer

Bharti Airtel Ltd

Aug 2021 - Apr 2022 (8 months)

Addressed customer inquiries and resolved issues through email, phone and in-person interactions. Coordinated with other departments to support a seamless customer experience across touchpoints.

Customer Relationship Management Issue Resolution Cross Functional Collaboration Communication Skills

Sales Executive

HDB Financial Services

Jan 2020 - Jul 2021 (1 year 6 months)

Reviewed sales performance against monthly and annual targets. Negotiated contracts and packages and participated in trade exhibitions and client meetings.

Sales Target Review Negotiation Client Meetings