
Lovely Prajapati
@lovelyprajapati
Customer Support Specialist at Revolut and Vodafone UK, resolving payment disputes and billing issues across digital support channels.
What I'm looking for
At Revolut Technologies India Private Limited, I investigated and resolved failed, delayed, pending, and misrouted transfers, including SWIFT and SEPA payments. I handled payment escalations and explained complex payment processes in clear written communication.
At FIS Global Business Solutions / Teleperformance (Vodafone UK Process), I supported customers with billing, account, payment, and technical issues through chat. I was promoted to Senior Consumer Care Executive, acted as a chat team Subject Matter Expert, and mentored new-hire batches.
Experience
Work history, roles, and key accomplishments
Support Specialist - Transfers
Sep 2025 - Feb 2026 (5 months)
Managed resolution of 100+ payment support tickets weekly via chat and email, investigating failed, delayed, and misrouted transfers including SWIFT and SEPA. Collaborated with cross-functional teams to resolve escalations and consistently met performance KPIs.
Service Associate II - Senior Consumer Care Executive
Jul 2022 - Sep 2025 (3 years 2 months)
Handled 200-250+ concurrent webchat interactions weekly for Vodafone UK, achieving 95% CSAT and resolving billing, payment, and technical queries. Promoted to Senior Consumer Care Executive, mentoring new hires and supporting quality improvement initiatives.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
M.Com, Commerce
Pursued a Master of Commerce (M.Com) degree from Indira Gandhi National Open University, completing in 2021.
School of Open Learning, Delhi University
B.Com (Hons.), Commerce
Completed a Bachelor of Commerce (Hons.) degree from the School of Open Learning, Delhi University in 2016.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
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