Looking for a job

Lovely Prajapati

@lovelyprajapati

Customer Support Specialist at Revolut and Vodafone UK, resolving payment disputes and billing issues across digital support channels.

India

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What I'm looking for

I'm looking for a full-time role, preferably hybrid or remote, where I can contribute to customer experience operations and digital support while continuing to upskill in CX operations and digital support tools.

At Revolut Technologies India Private Limited, I investigated and resolved failed, delayed, pending, and misrouted transfers, including SWIFT and SEPA payments. I handled payment escalations and explained complex payment processes in clear written communication.

At FIS Global Business Solutions / Teleperformance (Vodafone UK Process), I supported customers with billing, account, payment, and technical issues through chat. I was promoted to Senior Consumer Care Executive, acted as a chat team Subject Matter Expert, and mentored new-hire batches.

Experience

Work history, roles, and key accomplishments

Support Specialist - Transfers

Revolut Technologies India Private Limited

Sep 2025 - Feb 2026 (5 months)

Managed resolution of 100+ payment support tickets weekly via chat and email, investigating failed, delayed, and misrouted transfers including SWIFT and SEPA. Collaborated with cross-functional teams to resolve escalations and consistently met performance KPIs.

Customer Support Payment Investigation Dispute Resolution SLA Management CRM Jira Confluence Google Workspace Excel Slack Zendesk

Service Associate II - Senior Consumer Care Executive

Teleperformance

Jul 2022 - Sep 2025 (3 years 2 months)

Handled 200-250+ concurrent webchat interactions weekly for Vodafone UK, achieving 95% CSAT and resolving billing, payment, and technical queries. Promoted to Senior Consumer Care Executive, mentoring new hires and supporting quality improvement initiatives.