Akash Cash
@akashcash
Customer support professional at TASKUS who resolved complex account issues across chat, email, and voice.
IndiaWhat I'm looking for
At TASKUS, I supported customers across live chat, email, and voice, investigating complex inquiries with Zendesk and Salesforce Service Cloud. I achieved a high First-Contact Resolution rate while meeting quality and productivity targets.
At ALORICA, I handled high volumes of customer inquiries and explained technical product information in clear, simple steps. I managed multiple support tickets and followed customer concerns through to resolution.
Experience
Work history, roles, and key accomplishments
Delivered efficient, empathetic customer support across omnichannel queues, achieving a high First-Contact Resolution rate. Managed escalated interactions and adapted to changing workflows while meeting quality and productivity targets.
Handled high volumes of daily customer inquiries for individual consumers and retail clients, ensuring rapid issue resolution and maintaining strong CSAT metrics. Translated complex technical information into clear steps and managed multiple tickets simultaneously.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Bachelor of Arts, Psychology
Pursuing a Bachelor of Arts in Psychology from Indira Gandhi National Open University.
Central Board of Secondary Education
Class XII, General Studies
2018 - 2020
Completed Class X in 2018 and Class XII in 2020 under the Central Board of Secondary Education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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