Saurabh Singh
@saurabhsingh35
Customer Support Specialist at Revolut handling KYC checks, account security, and international customer queries.
IndiaWhat I'm looking for
At Revolut, I handle international customer queries, account recovery, access issues, and security concerns through live chat. I conduct KYC verification and fraud checks, and use Jira and CRM platforms to track and escalate tickets.
As a Support Specialist Junior – 2 (Tier-2), I manage elite and vulnerable clients and act as a Buddy Trainer for new joiners, providing probation support and shadowing sessions. I also identified and reported product issues with product and engineering teams, contributing to 95%+ customer satisfaction scores.
At Amazon Development Centre (Amazon India), I supported customers across chat, email, and phone while working to meet SLAs and service standards. I’ve also trained and mentored 15 new hires in support tools, SLA adherence, and process handling.
Experience
Work history, roles, and key accomplishments
Managing elite and vulnerable clients while ensuring high standards of customer service and relationship management. Acting as a Buddy Trainer for new joiners, providing end-to-end probation support and conducting shadowing sessions.
Resolved 50+ international customer queries daily via live chat, ensuring quick turnaround on account recovery, access issues, and security concerns. Conducted KYC verification and fraud checks, ensuring compliance with global regulatory standards.
Virtual Customer Support Associate
May 2023 - Mar 2025 (1 year 10 months)
Delivered top-notch support across chat, email, and phone, ensuring customer queries were resolved within SLA. Adapted quickly to new tools and processes in a fast-paced, high-volume environment, maintaining high accuracy and efficiency.
Education
Degrees, certifications, and relevant coursework
Future University
MBA, HR & Operations Management
Pursuing an MBA in HR and Operations Management, expected to complete in 2027.
Mahatma Jyotiba Phule Rohilkhand University
Bachelor of Commerce, Finance
2020 - 2024
Grade: First Division
Completed Bachelor of Commerce in Finance with First Division.
Central Board of Secondary Education
Intermediate
2019 - 2020
Grade: First Division
Completed Intermediate with First Division.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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