Open to opportunities

Shriya Thapa

@shriyathapa

Patient-focused healthcare administrative professional skilled in patient relations, insurance coordination, and office operations.

United Arab Emirates

Message

What I'm looking for

I am seeking a patient-focused administrative role in healthcare where I can apply my experience in patient relations, insurance coordination, and efficient office workflows to improve patient experience and operational efficiency.

I am a dedicated and personable patient relations and administrative professional with several years of experience delivering exceptional patient service, insurance verification, and claims coordination across healthcare and customer-service environments.

I have supported smooth patient flow by coordinating with clinical teams, assisting with billing and insurance, maintaining accurate medical records, and managing appointment scheduling while ensuring confidentiality and attention to detail.

I bring strong communication, multitasking, and problem-solving skills, familiarity with hospital information systems, and a service-oriented mindset focused on efficient workflows and positive patient experiences.

Experience

Work history, roles, and key accomplishments

Patient Relation Executive

Right Health Karama Medical Center

Jun 2024 - Jan 2026 (1 year 7 months)

Greeted and assisted patients, coordinated with clinical teams to maintain smooth patient flow, and handled billing and insurance verification to ensure accurate administrative operations.

Patient Registration Insurance Verification Billing Medical Records Data Entry

Office Administrative

Maya Gurukul Education Consultancy Pvt. Ltd.

Feb 2022 - Feb 2024 (2 years)

Prepared office correspondence, scheduled meetings and maintained calendars, performed data entry and record-keeping, and coordinated with staff and external contacts to support operations.

Office Administration Scheduling Data Entry Calendar Management Coordination MS Office

Customer Executive

Staremit Nepal - Easy Money Transfer

Aug 2018 - May 2020 (1 year 9 months)

Assisted customers with domestic and international money transfers, verified identification for AML compliance, and advised on exchange rates and fees to facilitate accurate transactions.

Customer Service AML Compliance KYC Cash Handling Data Entry

Customer Service Representative

Asian Paints Pvt. Ltd. Nepal

Apr 2017 - Jun 2018 (1 year 2 months)

Handled customer inquiries across channels, processed and tracked orders to ensure timely delivery, and provided product information to resolve order-related issues effectively.