Open to opportunities

Anagha Dongre

@anaghadongre

Message

I am a healthcare administrator skilled in patient relations, insurance claims, clinic operations.

United Arab Emirates

Message

What I'm looking for

I seek a healthcare-administration role in a collaborative clinic or hospital, focusing on patient experience, insurance operations, compliance, and process improvement with opportunities for professional growth.

I am a healthcare administrator with a Masters in Healthcare Administration and a proven track record in hospital and clinic administration, patient relations, and clinical documentation. I prioritize clear communication and timely resolution to enhance the patient experience.

At a major teaching hospital I coordinated the Internal Medicine residency program, maintained electronic health records, managed appointment scheduling, and supported daily clinical operations while ensuring compliance with accreditation standards.

In my current role as Assistant Administrator I serve as a primary contact for patients, handle front-desk operations, manage insurance claim submissions and approvals, and have supported digital marketing initiatives to expand the customer base. I have experience preparing sites for regulatory visits and driving process improvement using root cause analysis.

I bring strong skills in CRM and clinical software, MS Office, insurance claim processing, billing, and stakeholder coordination. I am a collaborative team player focused on delivering excellent patient service and operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Assistant Administrator

Current

American Medical Center

Feb 2024 - Present (1 year 9 months)

Primary patient-facing contact handling registration, calls, WhatsApp and email, improving customer experience and expanding the patient base via digital initiatives. Managed insurance claim submissions, coordinated approvals/denials, maintained clinical documentation and prepared sites for DHA compliance reviews.

Patient Registration Insurance Claims CRM Clinical Documentation EHR Customer Service

Trainee Pharmacist

Aster Pharmacy LLC

Mar 2023 - Sep 2023 (6 months)

Provided front-line pharmacy customer service, assisted with medication dispensing and advised patients on health products while handling billing and copayment collection. Coordinated e-claims and insurance approvals/denials and verified patient information to ensure accurate transactions.

Pharmacy Operations Insurance Claims Billing Customer Service Patient Counseling EHR

Program Coordinator

MedStar Washington Hospital Center

Jan 2015 - Aug 2020 (5 years 7 months)

Coordinated the Internal Medicine residency program for a 926-bed teaching hospital, supporting physicians and clinical teams to maintain smooth workflow and patient flow. Maintained EHRs, ensured compliance with US accreditation standards and assisted with claim paperwork and insurance coordination.

EHR Claims Processing MS Office CRM Compliance Stakeholder Management