Silpa Sunil
@silpasunil
Accounts Receivable Executive with 9+ years in healthcare billing, insurance verification, and customer service.
United Arab EmiratesWhat I'm looking for
I’m an Accounts Receivable Executive and healthcare administration professional with 9+ years of progressive experience in healthcare administration, medical billing, insurance verification, and patient relations. I’m known for exceeding call targets, streamlining AR processes, and delivering exceptional patient-centered service in fast-paced environments.
In my roles, I’ve handled claims follow-up, revenue cycle management, and resolving complex billing discrepancies with insurance companies. I document interactions in patient management systems, collaborate with billing teams to improve claim resolution timelines, and submit claims correction requests to support timely reimbursement.
Experience
Work history, roles, and key accomplishments
Performed outbound insurance follow-ups on unpaid claims to accelerate collections, and prioritized AR accounts using outstanding A/R reports. Resolved billing discrepancies by investigating carrier issues, verified coverage/authorization, and documented outcomes in the patient management system while meeting daily and monthly call targets.
Conducted outbound follow-ups for pending and unpaid claims, analyzed A/R reporting to identify high-priority accounts, and ensured accurate claim processing. Investigated and resolved billing discrepancies, verified insurance eligibility/coverage, and submitted claims correction requests with coordinated carrier approvals.
Customer Service Executive
Aster Healthcare UAE
Jan 2019 - Jan 2021 (2 years)
Managed patient reception and intake by greeting patients, assessing queries, and guiding registration and insurance documentation based on checklist protocols. Verified eligibility and coverage, coordinated pre-approvals, processed point-of-service payments/co-pays, handled grievances, and maintained accurate records in the patient system.
AR Caller
Navigant BPM Pvt Ltd
Jan 2016 - Jan 2018 (2 years)
Initiated insurance calls for claim resolution, follow-ups, and payment collection while addressing patient inquiries about billing issues. Collaborated with internal teams to resolve discrepancies, maintained detailed interaction/claim-status records, and ensured compliance with industry documentation standards.
Education
Degrees, certifications, and relevant coursework
University of Kerala
Bachelor of Commerce (B.Com), Commerce
2012 - 2015
Completed a Bachelor of Commerce (B.Com) program at the University of Kerala from 2012 to 2015.
AKMHSS
Higher Secondary (+2), Higher Secondary Education
2010 - 2012
Completed higher secondary education (+2) at AKMHSS from 2010 to 2012.
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Skills
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