AHArif Hasan
@arifhasan1
Patient-focused healthcare administrator with telesales and CRM expertise driving service improvement.
United Arab EmiratesWhat I'm looking for
I am a patient-focused healthcare administrator and customer service professional with hands-on experience supporting front desk operations, appointment management, and patient feedback collection at Aster Cedars Hospital & Clinic and Aster Hospital Sharjah.
My background includes telesales roles where I generated leads, closed sales, and maintained CRM records, demonstrating strong communication, negotiation, and client-relations skills. I am expanding my expertise through a Higher National Diploma in Healthcare Management at Global Business Studies, Dubai.
I am proficient in Salesforce, CRM tools, Microsoft Office, and patient communication practices, and I deliver efficient service coordination to improve patient experience and online reputation through active feedback collection.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Aster Cedars Hospital & Clinic
May 2025 - Present (6 months)
Provided front-desk support for patient registration and appointments, coordinated with clinical departments to ensure smooth patient flow, and collected Google reviews to improve service quality and online reputation.
Quality Care Intern
Aster Hospital Sharjah
Feb 2025 - Apr 2025 (2 months)
Supported front-desk operations by assisting with patient registration and appointment scheduling, coordinated departmental handoffs to maintain service quality, and collected patient feedback to support continuous improvement.
Telesales Specialist
Arbitrage Marketing Management LLC
Jun 2024 - Jan 2025 (7 months)
Conducted cold calls and follow-ups to generate leads and close sales, negotiated terms with customers, and maintained accurate CRM records to support business development.
Telesales Representative
Seagull Technologies L.L.C.
Mar 2024 - Jun 2024 (3 months)
Engaged prospective customers by phone to promote technology solutions, converted leads into sales contributing to revenue growth, and used CRM tools to track interactions and follow up effectively.
Education
Degrees, certifications, and relevant coursework
Global Business Studies (GBS)
Higher National Diploma, Healthcare Management
2024 -
Currently pursuing a Higher National Diploma in Healthcare Practice (Healthcare Management) at GBS in Dubai, focusing on healthcare administration and patient services.
International Islamic University Chittagong
Electronic & Telecommunication Engineering
2014 - 2019
Studied Electronic & Telecommunication Engineering and completed five of eight semesters toward the engineering degree.
Delawar Jahan Memorial College
Higher Secondary Certificate (HSC), Higher Secondary Education
2013 - 2013
Grade: GPA 3.00/5
Completed Higher Secondary Certificate (HSC) with a GPA of 3.00 out of 5.
Chandgaon NMC Model High School
Secondary School Certificate (SSC), Secondary Education
2011 - 2011
Grade: GPA 4.19/5
Completed Secondary School Certificate (SSC) with a GPA of 4.19 out of 5.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Interested in hiring Arif?
You can contact Arif and 90k+ other talented remote workers on Himalayas.
Message ArifFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
