Open to opportunities

Sherymiah Dijamco

@sherymiahdijamco

Message

Patient Administrator and insurance professional focused on accurate approvals and patient service.

United Arab Emirates

Message

What I'm looking for

I’m looking for a challenging, responsible role where I can use my experience in patient administration and insurance authorization to deliver accurate approvals, compliant billing, and an exceptional customer experience.

I work as a Patient Administrator at Mediclinic Parkview Hospital, where I register patients, manage appointments, and ensure confidential, accurate records through hospital information systems. I handle co-payments and payment processing, verify insurance eligibility, and support smooth patient flow by answering inquiries and directing patients to the right departments.

I’m especially focused on end-to-end insurance authorization—submitting OP/IP pre-approval requests through insurance portals, tracking approval status (approved/pending/rejected), and coordinating with physicians when additional information is needed by payers. Previously, I supported insurance operations at Orient Insurance PJSC and AXA Insurance Gulf, reviewing underwriting proposals, coordinating policy issuance and endorsements, maintaining CRM records, and producing daily reports—giving me a strong foundation in both customer service and insurance accuracy.

Experience

Work history, roles, and key accomplishments

Current

Patient Administrator

Current

Mediclinic Parkview Hospital

Apr 2024 - Present (2 years 2 months)

Registered new patients and maintained confidential records in hospital information systems while managing appointments to reduce no-shows. Processed co-payments and insurance eligibility checks, submitted OP/IP pre-approvals through insurance portals, tracked approval statuses, and supported compliant billing by matching approvals to final invoices.

Patient Registration Appointment Scheduling

Insurance Assistant

Orient Insurance PJSC

Mar 2023 - Mar 2024 (1 year)

Supported Specialty, Liability and General Accident underwriting by reviewing insurance proposals against underwriting guidelines and helping senior underwriters prepare renewals and new policy quotes. Coordinated with brokers and business development managers to issue policies and inception invoices, processed endorsements, maintained underwriting records, and produced daily quotation reports.

Quote Processes

Customer Service Executive

AXA Insurance Gulf

Jun 2012 - Aug 2022 (10 years 2 months)

Coordinated accurate quotations and sales support for health and motor insurance by translating customer needs into solutions and ensuring smooth client servicing. Managed policy issuance and card/inception workflows, maintained customer interaction records in CRM, supported onboarding, and prepared daily sales reports and team schedules.

Customer Service Policy Issuance Motor Insurance Renewals Membership Card Coordination Sales Reporting Client Onboarding

Volunteer Nurse

East Avenue Medical Centre

Oct 2011 - Dec 2011 (2 months)

Provided basic patient care support by checking and monitoring vital signs and obtaining client medical histories, including medication, symptoms, and allergies. Updated patient charts and maintained accurate documentation during volunteer service.

Vital Signs Monitoring Basic Nursing Care Symptom Assessment Medical Documentation

Receptionist/Cashier

Dogs In The City Petshop

Apr 2008 - Oct 2008 (6 months)

Handled front-desk duties by greeting customers and answering walk-in and phone inquiries, while booking pets for grooming and veterinary consultations. Processed payments, maintained daily sales records, and organized receipts and supporting documents.

Booking Pet Grooming Coordination Veterinary Appointment Support Cash Handling Receipts Filing Phone Inquiries