Open to opportunities

beth mbugua

@bethmbugua

Message

Enthusiastic and reliable Patient relations /Call Center Executive

United Arab Emirates

Message

What I'm looking for

Seeking a challenging role in a professional healthcare atmosphere where I can utilize my skills and experience to contribute to the success of the organization and advance my career.

As a seasoned Patient relations /Call Center Executive with 14+ years of experience, I have honed my skills in customer service, payment collection, and patient education. My expertise lies in documenting patient information, updating financial systems, and case management. I am proactive in standard patient relations and call center operations, consistently achieving targets and receiving outstanding performance recognition.

Throughout my career, I have demonstrated my ability to assist customers in making informed decisions, handle member/provider queries, and provide accurate information related to medical cases. I am dedicated to patient satisfaction and have a comprehensive knowledge of first-aid.

I am a team player with excellent communication and collaboration skills, having worked with physicians, operation teams, and customers to achieve satisfactory conclusions and improve services. I am eager to leverage my skills and experience to contribute to the success of a dynamic healthcare organization.

Experience

Work history, roles, and key accomplishments

Current

Medical Call Center Officer

Current

Mednet Insurance Company

Jan 2023 - Present (3 years 6 months)

Responsible for handling member and provider queries, maintaining call center turnaround times, and ensuring high-quality service. Actively solicited customer feedback to improve service levels and contributed innovative ideas for customer loyalty.

Call Center Operations Customer Service Data Analysis Customer Feedback Quality Assurance Communication Skills

Patient Relations / Call Center Executive

Aster DM Healthcare

Jan 2022 - Jan 2023 (1 year)

Managed inbound/outbound calls, exceeded target call rates, and maintained customer satisfaction. Compiled survey responses and prepared reports to identify trends for service improvement.

Call Center Operations Customer Service Data Entry Reporting Quality Assurance Communication Skills

Disability Nurse Assistant / Caregiver

Songa Mbele Na Masomo Children Centre

Jul 2021 - Jul 2021 (0 months)

Implemented therapeutic and skill development programs for children, assisted with daily activities, and collaborated with teachers to enhance learning outcomes.

Patient Care Collaboration Communication Skills

Disability Nurse Assistant / Caregiver

National Spinal Injury Hospital

Jun 2021 - Jul 2021 (1 month)

Provided primary care, assisted patients with daily activities, monitored vital signs, and collaborated with healthcare professionals to improve patient care plans.

Patient Care Vital Signs Collaboration Healthcare

Sales Representative

Vinepack Embu Depot-Kenya

May 2017 - Jan 2020 (2 years 8 months)

Delivered quality customer service while selling products to various clients. Built strong customer relationships and managed special marketing events to drive sales.

Sales Customer Service Relationship Management Marketing Event Coordination Customer Satisfaction Negotiation Communication Skills

Warehouse Operative

Al Shaya-Dubai

Jan 2016 - Dec 2016 (11 months)

Managed warehousing inventory, ensured safety regulations, and optimized packaging and labeling of products for dispatch.

Inventory Management Packaging Warehousing Quality Control

Call Center / Sales & Customer Service Representative

Business Venture-Kenya

Jan 2011 - Jul 2015 (4 years 6 months)

Exceeded customer satisfaction metrics while managing inbound/outbound calls. Resolved customer issues and maintained a knowledge base for improved retention.

Customer Service Call Center Operations Customer Retention Documentation Communication Skills