At HCL Technologies on the Verizon Business project, I manage 60+ complex telecom service orders each month for U.S.-based enterprise customers, covering MPLS, DIA, Ethernet, and broadband provisioning through decommissioning. I coordinate Sales, Engineering, Provisioning, Service Delivery, and Network Operations to maintain 92%+ KPI performance and 95%+ CSAT.
I've also supported Frontier Communications, State Bank of India, and Bank of Baroda customers, resolving high-priority requests, validating records and billing, and improving escalation turnaround through root-cause analysis. I bring hands-on experience in order lifecycle management, circuit routing, serviceability, CSR validation, and customer operations.
