Sreerag S
@sreerags
I improve telecom operations, network performance, audits, and customer outcomes across high-volume service environments.
IndiaWhat I'm looking for
I've improved telecom operations, network performance, and customer service across Genpact, Infosys, Vodafone, and Concentrix.
At Vodafone, I troubleshot network issues, monitored systems, supported maintenance activities, and collaborated with network architects on infrastructure optimization. My targeted optimizations improved network performance metrics by 15% and reduced average trouble-ticket resolution time by 20%.
At Genpact and Infosys, I managed reporting, transaction audits, purchase orders, master data, invoice reviews, and stakeholder issue resolution. I focus on production quality, compliance, documentation, and continuous process improvement.
Earlier, I streamlined BT product ordering and delivered technical voice support for IDEA customers. I've consistently balanced accurate issue resolution, efficient handling, and strong customer satisfaction.
Experience
Work history, roles, and key accomplishments
Managed daily and weekly reporting while ensuring production quality checks. Prepared audit reports and collaborated with stakeholders to initiate purchase orders.
Conducted external audits for Microsoft projects, ensuring compliance with Purview audit standards. Performed monthly transaction-based audits and prepared detailed audit reports.
Associate Engineer/ Senior Executive
Vodafone India Pvt Ltd
Apr 2020 - Mar 2024 (3 years 11 months)
Maximized network performance by troubleshooting issues, monitoring systems, and scheduling upgrades. Achieved a 15% improvement in network performance metrics and reduced trouble ticket resolution time by 20%.
Streamlined ordering process for broadband, landline, and television products for BT customers. Reduced average handling time by 10% while maintaining high satisfaction scores.
Delivered efficient voice support for domestic IDEA customers, resolving SIM card and dial-up issues. Diagnosed and resolved technical issues, consistently exceeding performance targets.
Education
Degrees, certifications, and relevant coursework
Nehru Arts & Science College
Bachelor of Science, Electronics & Communication systems
Bachelor of Science in Electronics & Communication systems from Nehru Arts & Science College, completed in 2012.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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