Looking for a job

Navin sadz

@navinsadz

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Customer Support Specialist at CAMBIUM NETWORKS who improved ticket distribution and documented support processes.

India

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What I'm looking for

I’m looking for work where I can solve customer problems, improve support processes, and use AI tools to work smarter and deliver better support.

At CAMBIUM NETWORKS, I handled customer support and improved operations by designing a fair ticket distribution plan and documenting processes for more consistent resolutions.

At IN 2 TALK, I handled enterprise fintech support and led customer onboarding, product demos, and go-live support. I also worked with Product and Engineering to troubleshoot product and integration issues and document fixes.

At UGROCOL SOLUTION, I supported global trading clients and led customer onboarding and recurring training. I created materials to reduce ramp-up time and repeat how-to questions.

Earlier, I supported Amazon customers with order, payment, and account issues, and worked in sales and service operations at KMW CUSTOMS. I’m interested in solving customer problems, improving support processes, and using AI tools to deliver better support.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Cambium Networks

Sep 2024 - Sep 2026 (2 years)

Handled 40+ support clients per day via phone, email, and CRM while maintaining high response quality and meeting SLAs. Improved support operations by designing a fair ticket distribution plan and creating process documentation.

CRM Zendesk Intercom Technical Troubleshooting Process documentation Cross Functional Collaboration

Customer Onboarding & Support Specialist

In2 Talk

Jan 2024 - May 2024 (4 months)

Handled 50+ clients per day via call, email, and chat support for enterprise fintech customers. Led customer onboarding, product demos, and go-live support, helping increase customer satisfaction.

Customer Onboarding Product Demonstrations Troubleshooting Zendesk Intercom CRM

Customer Support & Onboarding Specialist

Ugrocol Solution

Apr 2021 - Dec 2023 (2 years 8 months)

Handled 50+ clients per day via call and email for global trading clients, maintaining high customer satisfaction in a remote setup. Led onboarding and recurring training for new customers and new joiners.

Customer Onboarding Training Zendesk Intercom CRM Cross Functional Collaboration

Customer Support Associate

Amazon

Jun 2019 - Nov 2019 (5 months)

Delivered high-volume email and chat support for Amazon customers, resolving order, payment, and account issues with a focus on first-contact resolution. Maintained strong customer relationships through proactive updates and timely follow-ups.

Email Support Live Chat problem resolution CRM Customer Relationship Management

Assistant Mechanical Engineering

KMW Customs

Mar 2018 - May 2019 (1 year 2 months)

Oversaw sales and service operations with a focus on transactional efficiency, customer satisfaction, and quality standards. Recognized as Best Independent Performer of 2018.

Sales Operations Service Operations Customer Satisfaction Quality Assurance