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Aishwarya Dandapat

@aishwaryadandapat

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Customer support and process specialist at Globiva, handling KYC cases and motor insurance policy records.

India

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What I'm looking for

I’m looking for challenging opportunities in customer support and process streamlining that promote innovation and customer-oriented goals to deliver measurable business goals.

At Globiva, I handled KYC-related cases by verifying customer details and supporting documents, and maintained records for motor insurance policies, claims, and customer information.

I served as a primary point of contact for client communication and issue resolution, coordinated operational escalations, and tracked payments to help minimize policy lapses.

At BYJU’S(Think&LearnPvt.Ltd), I supported customers through emails and tickets, reviewed cancellation requests, and audited refund transactions. I also monitored social media escalations and worked with other teams to resolve customer concerns.

My experience includes CRM portals such as FreshDesk, LeadSquared, HeartBeat, and Salesforce, along with BPM tools, Tableau, Power BI, and SQL. I’m looking for challenging opportunities in customer support and process streamlining that promote innovation and customer-oriented goals.

Experience

Work history, roles, and key accomplishments

Senior Associate

Globiva

Oct 2023 - Dec 2025 (2 years 2 months)

Managed client relationships and served as the primary point of contact for communication and issue resolution. Provided process mentoring and coaching to new associates, and utilized BPM tools to monitor and report on KPIs.

BPM KYC Customer Relationship Management Process Improvement Audit Compliance Data Management Reporting

Process Specialist

BYJU'S (Think & Learn Pvt. Ltd)

Nov 2019 - Dec 2022 (3 years 1 month)

Handled customer support via emails and tickets using CRM portals such as FreshDesk, LeadSquared, and Salesforce. Coordinated with cross-functional teams to resolve customer queries and audited refund transactions for policy compliance.

Freshdesk LeadSquared CRM Salesforce Customer Support CRM Audit Refund Processing Social Media Monitoring

System Engineer Trainee

Infosys India Pvt. Ltd.

Mar 2019 - Sep 2019 (6 months)

Completed six months of extensive training in SAP and gained knowledge in SQL with experience in database design.

SAP SQL Database Design

Business Development Associate

BYJU'S (Think & Learn Pvt. Ltd)

Jan 2017 - Mar 2017 (2 months)

Worked as an individual contributor in a high-performance environment, promoting BYJU'S learning programs in different cities and counseling potential customers.

Sales Customer Counseling Business Development