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Soumya Sonarkar

@soumyasonarkar

Customer Advisor at Vodafone Intelligent Solutions investigating UK broadband activation cases and guiding customers through next steps.

India

Message

At Vodafone Intelligent Solutions (VOIS), I investigate UK broadband activation cases, connecting order, network and case details to identify dependencies and next steps.

I use operational systems including Halo, One Portal, Openreach, CityFibre, iCasework and Genesys to validate information, document actions and progress cases. I also make outbound calls to update customers and explain activation requirements.

In back-office operations, I processed broadband migration, data integrity, refund and other order-related cases while following defined processes. Earlier, I supported onboarding and HR coordination at Newscape Consulting and OCC Designs.

Experience

Work history, roles, and key accomplishments

Current

Customer Advisor – UK Voice/Chat blended

Current

Vodafone Intelligent Solutions (VOIS)

Investigates broadband activation cases and customer/order journeys, making outbound calls to update customers and resolve service requests. Uses multiple operational systems to validate information and maintain accurate case progression.

HBB Activations Outbound Operations Case Investigation Service Request Processing Halo One Portal Openreach City Fibre Community Fibre ICase SharePoint Opus Genesys Process Compliance Documentation

HRBP Intern

Newscape Consulting

Jan 2022 - Dec 2022 (11 months)

Supported employee onboarding, documentation, and induction activities. Assisted with employee engagement and maintained employee-related records.

Onboarding Documentation Employee Engagement HR Coordination Record keeping

HR Intern / Administrative Support

OCC Designs

Jan 2020 - Dec 2021 (1 year 11 months)

Supported recruitment coordination and HR administrative activities, including attendance tracking and record maintenance. Created assessment forms using Google Forms and provided administrative support.

Recruitment coordination HR Administration Attendance Tracking Google Form Record Maintenance

Customer Advisor – UK Back Office Operations

Vodafone Intelligent Solutions (VOIS)

Processed broadband migration, data integrity, realignment, and other operational cases, ensuring accurate case progression and process compliance. Maintained strong operational performance including 100% schedule adherence.