shreya maharana
@shreyamaharana
I resolve high-volume international customer inquiries through clear, reliable voice support.
IndiaWhat I'm looking for
At 24/7.ai in Bengaluru, I deliver voice-based customer support for international clients, resolving inquiries accurately and professionally in a high-volume environment.
I build trust through active listening, issue troubleshooting, and clear communication while maintaining strong customer satisfaction. I document calls and case notes accurately to support compliant processes and smooth handoffs.
I coordinate escalations with internal teams, manage competing priorities, and use CRM tools, Microsoft Office, Google Workspace, Trello, and Asana to keep customer issues moving toward resolution.
Experience
Work history, roles, and key accomplishments
Voice Advisor
24/7.ai
Jan 2025 - Present (1 year 7 months)
Delivers voice-based customer support to international clients, resolving inquiries accurately in a high-volume environment. Maintains high customer satisfaction through active listening and troubleshooting, while coordinating with internal teams for complex issue resolution.
Education
Degrees, certifications, and relevant coursework
Jharsuguda Engineering School
Diploma, Information Technology
Diploma in Information Technology from Jharsuguda Engineering School.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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