Dadu User

I’m an International BPO customer support professional with 2+ years of experience handling inbound and outbound calling, customer interactions, and real-time issue resolution across UK and US processes. I focus on maintaining SLA, delivering consistent quality, and turning complex customer problems into clear next steps.

In US voice support, I handled inbound customer calls related to posting photos/videos, resolving issues in real time and guiding users step-by-step. I also used backend tools to fix technical issues, maintaining 99% accuracy while supporting strong customer satisfaction.

In the UK process, I managed billing queries through voice and chat, achieving 98% accuracy and SLA compliance. I reduced escalations by 22% and was recognized as Performer of the Month twice.

Earlier, I supported automobile dealers through inbound and outbound calling and dealer coordination, helping with listings and platform usage. I improved query resolution time by 25% and managed communication for 100+ dealers, strengthening my ability to handle high-volume workloads with professionalism.