Shantanu User

I’m a Customer Support Executive experienced in handling customer interactions across voice, email, and blended support environments. I assist with shipment tracking, delivery concerns, order-related inquiries, and service requests, while consistently maintaining communication quality and service standards.

I manage escalations for delayed, lost, or damaged shipments, using CRM and case management systems to document interactions, track cases, and ensure timely resolution. I’m recognized for customer-centric problem solving, active listening, and empathy, with strong adherence to SLA/KPI targets, compliance policies, and data confidentiality—supported by collaboration with internal teams to improve the customer experience.