SSShreeksha Shetty
@shreekshashetty
Highly driven Customer Success and Sales Manager with 7+ years experience.
IndiaWhat I'm looking for
I am a highly driven and analytical Customer Success and Sales Manager with over 7 years of experience in fast-paced SaaS environments. My passion for innovative technologies has enabled me to build strong customer relationships and develop scalable customer success programs that drive revenue growth. I pride myself on being a self-starter with a strong work ethic, focused on exceeding expectations and delivering exceptional customer experiences.
In my current role as Inbound Sales Manager II at Adobe Systems, I have consistently exceeded quarterly sales targets by 20% and have taken the initiative to mentor new team members, fostering a collaborative environment. My previous experience at Xtreme Media has equipped me with the skills to manage key accounts, lead cross-functional teams, and implement effective CRM workflows that enhance sales forecasting and customer engagement.
Throughout my career, I have demonstrated a commitment to continuous improvement, whether through streamlining processes, developing training programs, or contributing to strategic initiatives that generate new opportunities. I am eager to leverage my expertise in customer success and sales to drive impactful results in my next role.
Experience
Work history, roles, and key accomplishments
Inbound Sales Manager II
Adobe Systems India Pvt. Ltd.
May 2023 - Present (2 years)
Contributed to a high-growth SaaS environment by exceeding quarterly sales targets by 20%. Mentored new joiners and collaborated cross-functionally to enhance customer engagement. Demonstrated analytical skills by evaluating AI-powered customer service tools.
Senior Executive - Inside Sales
Xtreme Media Pvt. Ltd.
Aug 2020 - May 2023 (2 years 9 months)
Surpassed sales targets by 32.7% through client presentations and streamlined CRM workflows. Launched the ‘Partner Connect’ initiative, generating over 30 new opportunities.
Assistant Manager - Inside Sales
Xtreme Media Pvt. Ltd.
Jun 2022 - May 2023 (11 months)
Led a cross-functional team managing over 450 leads and exceeded inside sales targets by 50%. Developed CRM workflows and conducted training to improve team efficiency and client retention.
Executive - Inside Sales
Xtreme Media Pvt. Ltd.
Apr 2019 - Jul 2020 (1 year 3 months)
Prospected and qualified over 300 inbound leads monthly. Implemented CRM automation for renewals and redefined AMC terms to balance financial sustainability.
Field Service Engineer
Biotage India Pvt. Ltd.
Dec 2017 - Mar 2019 (1 year 3 months)
Developed customer training programs to improve equipment handling and reduce downtime. Recommended proactive stocking of spares and optimized AMC pricing.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Liverpool
PG Certificate, Digital Marketing
Currently pursuing a PG Certificate in Digital Marketing to enhance skills in digital strategies and marketing analytics.
SUSavitribai Phule Pune University
Bachelor of Engineering, Mechanical Engineering
2013 - 2017
Grade: First class with distinction, 74.7%
Completed a Bachelor's degree in Mechanical Engineering with a focus on engineering principles and practices, achieving First class with distinction.
VMVJTI, Mumbai
Diploma, Mechanical Engineering
2012 - 2014
Grade: First class with distinction, 78.3%
Earned a Diploma in Mechanical Engineering, focusing on core engineering subjects and practical applications, achieving First class with distinction.
Maharashtra State Board
Matriculation, General Education
2009 - 2011
Grade: First class with distinction, 94.3%
Completed Matriculation with a strong academic performance, achieving First class with distinction.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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