Open to opportunities

Shommo Kabir

@shommokabir

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Results-driven MBA graduate with expertise in finance and operations.

United States

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What I'm looking for

I seek a dynamic role that fosters growth, collaboration, and innovation, where I can apply my skills to drive operational excellence.

I am a results-driven MBA graduate with a strong foundation in finance, operations, and customer service. My experience as a Regional Account Manager at Cogent Communication allowed me to drive key client relationships and achieve a 20% increase in outreach through strategic planning and collaboration. I thrive in high-pressure environments and have a proven track record of surpassing KPIs while enhancing customer satisfaction.

Throughout my career, I have led innovative marketing and training initiatives that significantly boosted store traffic and improved sales performance. My role as an Employment Coordinator at Baker Ripley showcased my ability to implement targeted marketing strategies that enhanced team performance and customer satisfaction. I am passionate about leveraging my expertise to contribute to operational and analytical excellence in any organization.

Experience

Work history, roles, and key accomplishments

Front Desk Agent

Holiday Inn

Managed front desk operations, raising guests’ satisfaction rate from 60% to 90% by ensuring exceptional service quality. Implemented audits, achieving 99% accuracy in financial transactions and inventory, demonstrating strong attention to detail and organizational skills.

Customer Service Inventory Management Staff Training Operational Management

Regional Account Manager

Cogent Communication

May 2023 - Present (2 years 1 month)

Drove key client relationships and collaborated on strategic plans to sell connectivity solutions, achieving a 20% increase in outreach. Utilized MBA expertise to optimize performance and lead cross-functional teams, surpassing KPIs and enhancing customer satisfaction.

Sales Strategy Development Customer Relationship Management

Employment Coordinator

Baker Ripley

Led innovative marketing and training initiatives, boosting store traffic by 75% and daily visits by 25%, improving sales, customer satisfaction, and team performance. Enhanced customer satisfaction and team performance by implementing targeted marketing strategies and effective training programs.

Customer Relationship Management Sales Strategy Development

Sales and Customer Service

AT&T

Customer Relationship Management Sales Strategy Development

Medical Screener

Chavez High School (HISD)

Educated students and parents about the COVID-19 issues & integrated contact tracing basic knowledge also designed COVID-19 help programs for city of Houston communities including COVID support inbox. Enlightened students and parents about Community Health Programs with 80% success rate to create awareness.

Community Health Contact Tracing Program Design Office Management

Contact Tracer

City of Houston Mayor’s Office of Education

Designed three COVID-19 help programs for City of Houston communities to educate them about the pandemic, Community Health Programs and accommodated with resources. Earned contact tracing basic knowledge learning different human health issues and implemented new plans for Mayor’s Office with 80% accuracy.

Program Design Community Outreach Contact Tracing Resource Management

Sales Associate Lead

IBC Bank

Drove $250K+ in revenue by opening accounts, advising on financial solutions, and managing a high-value client portfolio, boosting business by 75%. Ensured top customer satisfaction by providing exceptional service and addressing client needs promptly.

Financial Services Customer Relationship Management Sales Strategy Development