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Alejandro Hinojosa

@alejandrohinojosa

Message

I translate customer needs and account data into actionable solutions that improve outcomes and operations.

United States

Message

What I'm looking for

I'm looking to translate customer needs, account insights, and stakeholder requirements into actionable solutions, process improvements, and better customer outcomes.

I've spent nearly eight years managing business and consumer accounts, turning customer needs into practical solutions and stronger customer outcomes.

At T-Mobile, I gather requirements with customers, business stakeholders, and internal teams; analyze usage, account performance, and service feedback; and maintain documentation that supports follow-through. I also collaborate with leadership and support teams on priorities and execution plans.

Previously, I managed account portfolios at Verge Mobile T-Mobile and supported product adoption through customer education. At Texas A&M International University, I managed application workflows and coordinated with advising, financial aid, and admissions teams.

Experience

Work history, roles, and key accomplishments

Current

Corporate T-Mobile Sales Expert

Current

T-Mobile

Nov 2019 - Present (6 years 10 months)

Partnered with customers, business stakeholders, and internal teams to gather requirements and recommend solutions that improve customer outcomes and operational efficiency. Analyzed customer behavior and usage trends to identify process improvements and enhance user experience.

Requirements Gathering Stakeholder Management Data Analysis Process Improvement Customer Experience Documentation Cross Functional Collaboration

Mobile Expert

Verge Mobile T-Mobile

Jul 2018 - Jul 2019 (1 year)

Managed a diverse portfolio of business and consumer accounts while consistently exceeding sales, retention, and customer satisfaction objectives. Supported implementation and adoption of new products and services through customer education and feedback collection.

Account Management Sales Customer Retention Customer Satisfaction Product Adoption Customer Education

College Recruiter, College Application Process Specialist

Office of Recruitment | Texas A&M International University

Sep 2014 - Jan 2015 (4 months)

Documented and managed comprehensive end-to-end application workflows, ensuring process consistency and identifying opportunities for improvement. Collaborated with advising, financial aid, and admissions teams to ensure alignment across departments.

Process Improvement Documentation Cross Functional Collaboration Communication Skills Application Workflows