Shola Babalola

I am a results-driven customer service and medical billing professional with 2+ years supporting US-based companies and over a decade of healthcare operations experience in Nigeria. I consistently deliver measurable outcomes — including a 35% sales conversion rate, 95% customer satisfaction, 500+ monthly appointments managed, and a 20% reduction in claim denials — by combining strong administrative processes, EMR/EHR expertise, and consultative sales skills.

I excel in high-volume call operations, insurance verification, denial management, and CRM workflows, and I prioritize HIPAA-compliant practices, data accuracy, and team mentorship. I thrive in remote environments during US business hours, streamline operations to improve retention and throughput, and train staff to sustain performance gains.