Looking for a job

Chinonyerem Onuorah

@chinonyeremonuorah

Message

I resolve customer issues, streamline service operations, and improve patient experiences.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or administrative role where I can resolve customer issues, manage records and billing accurately, and improve service experiences in a fast-paced team.

At CareValue Health, I manage HMO verification, authorization, billing reconciliation, digital records, and patient support, helping reduce wait time by 71%.

I've also supported high-volume customer service at Ladkem Specialist Eye Hospital and Young Shall Grow Logistics, resolving complaints, processing payments and shipments accurately, and maintaining strong customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Rep / HMO Billing Officer

Current

CareValue Health

Jul 2026 - Present (3 months)

Manage HMO desk including verification and authorization, reducing wait time by 71%. Maintain digital records using EMR and MS Office, conduct billing reconciliation, and provide customer service and IT support.

Customer Service HMO Billing Verification Authorization EMR Microsoft Office Data Entry Communication Skills Problem Solving Records Management

Customer Service Rep / Front Desk Officer

Ladkem Specialist Eye Hospital

Apr 2025 - Jun 2026 (1 year 2 months)

Managed patient scheduling and records in OPAS for 50+ patients, processed billing and payments in QuickBooks, and reduced billing disputes by 22%. Maintained a 97% patient satisfaction score and handled 50+ daily inquiries and 250 daily calls.

Customer Service Frontdesk Patient Scheduling OPAS Quickbooks Billing Payment Processing Communication Skills Records Management

Customer Service Representative

Young Shall Grow Logistics

Jan 2024 - Feb 2025 (1 year 1 month)

Resolved 95% of customer complaints within 24 hours and achieved a customer satisfaction rating of 4.8/5. Processed and tracked over 500 shipments per month with 99% accuracy and reduced average customer wait time by 30%.

Customer Service Complaint Resolution Shipment Tracking Data Entry Time Management Communication Skills

Administrative Assistant

Mclilies Schools

Jan 2023 - Jan 2024 (1 year)

Streamlined student registration process, reducing wait time by 50%. Maintained 99% uptime for administrative systems and coordinated administrative meetings with 100% attendance rate.

Administrative Support Student Registration System Maintenance Meeting Coordination Budget Management Paperless Systems