Damilola Onanuga

I’m a Medical Administrative professional and Medical Virtual Assistant with extensive experience in clinical operations, patient coordination, and cross-functional communication. I handle the details that keep care moving—medical records, insurance workflows, and patient-facing processes—while staying calm in fast-paced environments.

In my most recent role, I managed general clinic operations, including the supervision of 10+ clinical and administrative staff. I processed HMO health insurance authorizations and cash billings, maintained secure electronic medical records, and coordinated patient transfers across multiple clinic branches.

I also functioned as the primary liaison between doctors and technical staff, streamlining the production and delivery of patient orders. That experience strengthened my ability to manage priorities, reduce bottlenecks, and ensure accuracy across diagnostic and administrative handoffs.

Earlier, I supported remote operations and partner onboarding, including registration, mentorship, community communication, and order processing for 200+ members. I also built strong customer resolution skills through outbound cold calling, complex order handling, and maintaining high satisfaction through end-to-end complaint resolution—backed by my certifications in customer service.