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@jemimaoyinlola
Experienced customer service and virtual assistant with strong insurance expertise.
I am a dedicated customer service and virtual assistant professional with over seven years of experience supporting healthcare, insurance, and business clients. I specialize in high-volume contact center work, executive support, and maintaining strict compliance with regulations such as HIPAA.
Throughout my career I have handled 100–150 inbound calls daily, resolved complex billing and insurance issues, and managed CRM updates and documentation to resolution. I provide virtual administrative support including calendar and email management, data entry, reporting, and online research.
My strengths include active listening, conflict resolution, technical proficiency with Microsoft Word and Excel, and familiarity with insurance processes including Medicare Part C & D and claims handling. I consistently improve customer satisfaction through prompt follow-ups and professional communication.
I hold a B.Sc. in Computer Science and a professional certificate in bookkeeping, and I seek to leverage my organizational and interpersonal skills to enhance operational efficiency and customer outcomes.
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Work history, roles, and key accomplishments
Handled 100–150 inbound calls daily addressing billing and insurance inquiries, updated CRM records and demographics, and ensured HIPAA/PHI compliance while managing cases to resolution.
Enablx
Feb 2024 - Aug 2024 (6 months)
Resolved Medicare Part C & D inquiries, provided virtual administrative support including email management and data entry, and scheduled follow-ups to maintain customer relationships.
Managed 100+ inbound/outbound calls per day explaining benefits, deductibles, and claims processing across phone, chat, and email while maintaining HIPAA-compliant documentation.
Mimatex Integrated LLC
Mar 2022 - Jun 2023 (1 year 3 months)
Provided multi-channel customer support and executive assistance including calendar management, meeting coordination, online research, and reporting, improving customer satisfaction through timely follow-ups.
Freelance
Jan 2017 - Jan 2022 (5 years)
Provided freelance customer service and virtual assistant support to healthcare and tech clients, managing client communications, scheduling, CRM updates, and resolving billing/account issues.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science at Elizade University.
Professional Certificate, Bookkeeping
Completed a professional certificate in Bookkeeping from Intuit Academy.
Software and tools used professionally
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