Jemima Oyinlola

I am a dedicated customer service and virtual assistant professional with over seven years of experience supporting healthcare, insurance, and business clients. I specialize in high-volume contact center work, executive support, and maintaining strict compliance with regulations such as HIPAA.

Throughout my career I have handled 100–150 inbound calls daily, resolved complex billing and insurance issues, and managed CRM updates and documentation to resolution. I provide virtual administrative support including calendar and email management, data entry, reporting, and online research.

My strengths include active listening, conflict resolution, technical proficiency with Microsoft Word and Excel, and familiarity with insurance processes including Medicare Part C & D and claims handling. I consistently improve customer satisfaction through prompt follow-ups and professional communication.

I hold a B.Sc. in Computer Science and a professional certificate in bookkeeping, and I seek to leverage my organizational and interpersonal skills to enhance operational efficiency and customer outcomes.