Shivani Nagar
@shivaninagar
I resolve customer queries and build positive service experiences across banking, insurance, and salon operations.
IndiaWhat I'm looking for
I've managed end-to-end customer interactions at Anand Sparsh Home Salon & Spa, handling enquiries, bookings, service requests, follow-ups, and coordination with service staff to resolve concerns on time.
Previously, at ICICI Bank and SBI Life Insurance, I supported customers with banking and financial protection queries, explained products and processes clearly, and worked with internal teams to complete requests within defined timelines.
I bring over three years of customer relationship management, CRM, documentation, escalation handling, and phone, email, and chat support experience. I take a calm, solution-oriented approach to customer concerns and am comfortable in fast-paced service operations.
Experience
Work history, roles, and key accomplishments
Customer Relationship Associate
Anand Sparsh Home Salon & Spa
Jan 2025 - Present (1 year 9 months)
Managed end-to-end customer interactions including enquiries, bookings, service requests, and follow-ups. Understood customer requirements and recommended suitable services based on individual needs.
Education
Degrees, certifications, and relevant coursework
Sir Padampat Singhania University
Bachelor of Technology, Civil Engineering
2015 - 2019
Bachelor of Technology in Civil Engineering from Sir Padampat Singhania University, completed from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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